Unit Secretary

Front Desk Position

This is a front desk position working with clients and other office staff. Primary duties include answering calls, scheduling and checking in clients for appointments, and entering demographic information into the EHR system.

Description Of Duties

Provide front desk coverage.

Greet clients in a courteous and professional manner, providing them any assistance needed.

Ensure each client signs in on the sign-in sheet each visit.

Admits clients proficiently into the EHR system by entering demographic, insurance and financial information and hospital discharges, walk-ins and referrals.

Verify and update insurance and address changes during each visit.

Register new and update existing clients' demographic and financial information.

Complete insurance claim forms for services and obtain appropriate signatures on all insurance claim forms.

Use computer software to make and reschedule appointments.

Confirm appointments for the next day.

Prepare, pull, and file charts for appointments for the following day.

Prepare encounter (superbill) forms for doctors and review for correctness and legibility.

Responsible for insurance referrals.

Prepare records requests on clients for next day appointments.

Review client chart for accuracy and completion.

Assist with correction of chart deficiencies noted in administrative/clinical reviews.

Assist with State Reporting.

Answer telephone calls, take messages, and return calls.

Balance money and receipts at the end of each business day and submit to supervisor by the next business day.

Pick up and distribute mail to assigned staff.

Prepare and handle all outgoing mail.

Provide front desk and call center coverage for all Carastar facilities when needed.

Responsible for keeping the reception area and waiting rooms clean and organized.

Maintain stock of office supplies.

Perform other related duties as requested by supervisor.

Requirements

Working knowledge of medical office practices.

Ability to work independently or with a group.

Familiarity with principles and practices of medical records.

Excellent interpersonal skills and ability to communicate in a courteous manner with all persons, both in person and in writing.

Ability to relate well to the public, in person or on the telephone, in a pleasant manner.

Ability to work in a fast-paced work environment.

Reliable transportation and willingness to work at any Carastar facility as needed.

Basic computer and typing skills.

Qualifications

High School or GED from an accredited institution.

Additional coursework in secretarial business practices, typing, or computer and office equipment preferred.

Must hold and maintain a valid driver's license and maintain a driving record that is acceptable to Carastar's insurance carrier.

Must maintain at least liability coverage on personal vehicles.