Patient Services Intern

Patient Services Intern At Genmab, we are dedicated to building extra[not]ordinary futures, together, by developing antibody products and groundbreaking, knock-your-socks-off KYSO antibody medicines that change lives and the future of cancer treatment and serious diseases. We strive to create, champion and maintain a global workplace where individuals' unique contributions are valued and drive innovative solutions to meet the needs of our patients, care partners, families and employees. Our people are compassionate, candid, and purposeful, and our business is innovative and rooted in science. We believe that being proudly authentic and determined to be our best is essential to fulfilling our purpose. Yes, our work is incredibly serious and impactful, but we have big ambitions, bring a ton of care to pursuing them, and have a lot of fun while doing so. Does this inspire you and feel like a fit? Then we would love to have you join us! The Patient Services Intern will support Genmab's Patient Support Services (PSS) organization in driving operational excellence, data accuracy, and process optimization across patient-facing programs. This internship offers a unique opportunity to gain hands-on experience in patient services operations, technology systems (such as CRM platforms), and quality assurance initiatives that improve patient and provider experiences. The intern will work cross-functionally with PSS team members, Process Optimization & Technology leaders, and Commercial Excellence & Innovation (CE&I) partners to ensure that systems and workflows are aligned, efficient, and compliant. This position is ideal for students interested in healthcare operations, patient access, data analytics, or digital transformation in the biopharma industry. What you'll do Operational and Process Support Call Quality and Compliance Monitoring Data Management and Insights Technology and Systems Optimization Cross Functional Collaboration Learning Outcomes Gain practical experience in patient services operations within a biotech environment. Develop working knowledge of CRM systems, process documentation, and data quality controls. Understand the role of technology and analytics in enhancing patient experience. Strengthen communication, collaboration, and analytical skills through hands-on project work. Required qualifications, capabilities and skills Currently pursuing a Bachelor's or Master's degree in Life Sciences, Healthcare Administration, Social Work, Nursing, Business, Data Analytics, or a related field. Strong interest in patient access, healthcare operations, or health technology. Detail-oriented, organized, and proactive with a willingness to learn. Excellent communication and interpersonal skills; ability to work collaboratively across teams. Preferred qualifications, capabilities and skills Proficient in Microsoft Office Suite; exposure to Salesforce or other CRM systems preferred. Analytical mindset with curiosity for data-driven decision-making. Ability to multitask and manage time effectively in a dynamic environment. Positive attitude, adaptability, and strong work ethic. Internships will take place over 10 weeks from June August 2027. This role will be based in Berkeley Heights, NJ and operate on a required hybrid schedule 3 days in the office and 2 days remote per week. This role is not eligible for work visa sponsorship at the time of the application or in the future. Help us learn about you by submitting a complete and thoughtful application, which includes your resume. Your application and resume are a way for us to initially get to know you, so it's important to complete all relevant questions to ensure we have as much information about you as possible. Every application matters to us, and we'll carefully review each submission as quickly as possible to see if your qualifications align with the role. While we're unable to provide individual updates, rest assured that we're working diligently to move through the process efficiently. If you move forward in the process, you'll receive an email invitation to connect with us and dive deeper into this exciting opportunity. The final stage will bring selected candidates meeting directly with our hiring teams, where you'll have the chance to showcase your potential. We are committed to keeping you informed and will share decisions with all candidates as soon as we are able. We can't wait to see where this journey takes you! Genmab is an international biotechnology company with a core purpose to improve the lives of patients through innovative and differentiated antibody therapeutics. For 25 years, its hard-working, innovative and collaborative team has invented next-generation antibody technology platforms and harnessed translational, quantitative and data sciences, resulting in a proprietary pipeline including bispecific T-cell engagers, antibody-drug conjugates, next-generation immune checkpoint modulators and effector function-enhanced antibodies. By 2030, Genmab's vision is to transform the lives of people with cancer and other serious diseases with Knock-Your-Socks-Off (KYSO) antibody medicines. Established in 1999, Genmab is headquartered in Copenhagen, Denmark with international presence across North America, Europe and Asia Pacific. For more information, please visit Genmab.com.