Vision Associates - Optician

Vision Associates - Optician

Vision Associates is the nation's leading optical dispensary management & consulting company. Our mission is to provide the highest level of service and integrity. Our extensive background in the optical industry enables us to provide solutions that promote growth and profitability. In partnership with our clients', our foremost objective is to deliver complete and comprehensive service that reflects our commitment to eye care excellence. Everyday we feel inspired to ignite our passion for patient care. Our people work closely with doctors, learn from complex medical cases, and make a difference in patients' lives. We unleash the power of optical. Vision Associates is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

General Function: This position provides unsurpassed patient experiences through selection of eyewear, accurate measurements, ordering, and fitting the patient to fulfill all of their eyewear needs. This role supports establishing the practice as the premier destination for all vision needs within the community.

Major Duties and Responsibilities:

• Custom fits glasses and precisely places prescription in lenses.
• Acts as a leader in optical acumen that provides a voice for peers.
• Takes and records measurements, adjusts or fits eyewear correctly, thorough and exact in details; ensures finished eyewear meets standards and patient requirements.
• Explores the needs and priorities of patients by asking open ended questions.
• Assists peers with difficult or complex areas of product needs and prescriptions.
• Utilizes practice tools and adheres to company policies and procedures.
• Anticipates problems; explores underlying reasons for patient issues; strives to develop long-term solutions to problems and ensures patients are satisfied and expectations are exceeded.
• Acts quickly for resolution. Partners with management as necessary.
• Possesses the ability to multi-task, prioritizes and manages time with competing priorities.
• Commits to delivery date and time, seeks feedback and ask for referrals.
• Strives to achieve exceptional results on KPIs and competencies.
• Presents, celebrates and educates at time of dispense.
• Responsible for processing managed care insurance claims.
• Fosters meaningful relationships with practice partners.
• Takes pride in practice appearance, shows initiative to keep clean, attractive and organized.
• Secures and protects company assets within control.
• Informs management of safety opportunities; demonstrates safe work practices.
• Possesses a "can do" spirit and strong drive for results; self-motivated with a desire for continual learning and improvement.
• Adheres to company policies and procedure, including but not limited to discounting, promotions and inventory management.
• Adheres to attendance and daily time keeping requirements.
• Adheres to all company policies and procedures.
• Sells on your feet 80%-100% of the time. Consistently maintains proper dress code.
• Performs other duties as assigned by Manager or as business needs.

Basic Qualifications:

• High School graduate or equivalent
• ABO Certification preferred, or three years optical experience
• Proficient in using a manual lensometer
• Knowledge of basic optics and dispensing/fitting eyewear
• Strong customer service skills: communicator, listener, and team builder
• Knowledge of inventory management systems
• Strong basic math skills
• Sales skills ability to use and carry a tablet
• Familiarity with technology, such as point-of-sale, patient record systems, or other software applications
• Embraces new technology and change

Preferred Qualifications:

• Previous eyecare and/or customer service experience