Assistant Housekeeping Manager

SUMMARY

The Assistant Housekeeping Manager supports the Housekeeping Manager in overseeing daily housekeeping operations to ensure a clean, safe, and welcoming environment for guests, homeowners, and employees. This role assists with staff supervision, training, scheduling, inspections, and quality control while ensuring compliance with established safety, sanitation, and service standards. The Assistant Housekeeping Manager plays a key role in day-to-day execution, team support, and operational consistency.

EMPLOYEE EXPERIENCE

Working at Tamarack is an incredibly rewarding and magical experience. Not only will you be working in a beautiful mountain environment, but you will also receive amazing employee perks like a season pass for you and your family, resort discounts, free childcare and more!

Tamarack Resort offers a comprehensive benefits package including free childcare, season passes, employee housing in our brand-new housing units, resort discounts, 401k, health, dental, vision, life insurance, and more! We are passionate about guest service and delivering memorable experiences to all who enjoy Tamarack.

Mountains, meadows and lakes are for everyone, and our resort community is no different. We are committed to promoting equality, diversity and inclusion in hiring, training, and career advancement. We celebrate and respect our diverse team members and guests.

RESPONSIBILITIES
• Assist the Housekeeping Manager with daily oversight of housekeeping operations, including room cleaning, laundry, and work areas.
• Support scheduling, daily work assignments, and coverage adjustments to meet operational needs.
• Conduct routine inspections of units, work areas, and housekeeping closets to ensure cleanliness, safety, and quality standards are met.
• Monitor housekeeping checklists, task completion, and system updates to ensure accuracy and accountability.
• Provide hands-on guidance, coaching, and support to housekeeping staff during shifts.
• Assist with onboarding, orientation, and ongoing training of housekeeping employees.
• Ensure compliance with safety procedures, chemical handling standards, and proper use of equipment.
• Support inventory tracking of supplies and linens and report shortages or discrepancies to leadership.
• Address guest concerns or service issues during shifts and escalate as appropriate.
• Participate in quality control audits and assist with documentation and reporting.
• Assist with performance feedback and disciplinary documentation as directed by the Housekeeping Manager.
• Maintain professional communication and collaboration with Front Desk, Maintenance, and other departments.
• Serve as acting Housekeeping Manager in the Manager's absence, as assigned.

QUALIFICATIONS
• Minimum of 1-3 years of experience in housekeeping or hospitality operations.
• Working knowledge of cleaning chemicals, supplies, and safety standards.
• Strong organizational and communication skills.
• Ability to lead by example and work effectively in a team environment.
• Experience using multiple systems and applications, including Property Management Systems (PMS).
• Proficiency in Microsoft Office applications.
• Bilingual or multilingual communication skills are a plus.
• Strong computer literacy, including the ability to efficiently use computers and related technologies.

Education

Bachelor's degree in a related field or equivalent combination of education and experience preferred.

Certificates, Licenses, and Registrations

Valid Class C driver's license with a driving record meeting the minimum standards required by the resort's insurance carrier.

REASONING ABILITY

Ability to apply practical problem-solving skills in daily operations and follow established procedures. Ability to interpret and apply written, oral, and visual instructions.

PHYSICAL DEMANDS

The physical demands described are representative of those required to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Duties may include walking, standing, bending, lifting up to 50 pounds, and repetitive motion.

WORK ENVIRONMENT

This position is based in a mountain resort environment. Inclement weather conditions are common, particularly during winter months. Reliable transportation is required; access to a 4WD or AWD vehicle is highly recommended.

ACKNOWLEDGEMENT

This job description is not intended to be an exhaustive list of duties and responsibilities and may be revised at any time.