Executive Director, Strategic Account Relationship Management

Drive operational efficiency and organizational value through strategic account relationship management Deliver exceptional customer experience through relationship management with key strategic suppliers Establish and lead the 3P sourcing framework supporting the overall DS&A strategy Execute, manage, and optimize the vendor portfolio to fulfill operational and financial objectives Manage integration of assigned third-party supplier relationships, focusing on operational improvements and transformational goals Collaborate with strategic account partner leadership to develop business plans and achieve shared objectives and financial goals Expand USAA's revenue and external market share Consult with stakeholders on vendor strategy, portfolio, business operations, and financial impacts Analyze vendor performance data to identify trends, opportunities, and risks Provide insights and recommendations for senior leadership's strategic decisions Communicate financial analysis, trends, performance, and expense-management updates to senior executives Analyze emerging industry and market trends to deepen relationships and develop supplier solutions Approve invoices and ensure expenses are accurately validated, coded, and budget-adherent Lead business cases and recommendations for supplier value management and partner-based solutions Build and lead a team through recruiting, development, retention, coaching, performance management, and managerial activities Identify, measure, monitor, and control business risks according to risk and compliance policies and procedures Requirements Bachelor's degree; OR 4 years of relevant education and/or experience 10 years of progressive relationship management, vendor management, or operations experience in financial services, information technology, or related industry 4 years of people leadership experience in building, managing and/or developing high-performing teams required Proven experience successfully creating and/or leading a vendor relationship management program that includes successful negotiation of high value contracts Subject Matter Expert of supply chain management, relevant industry regulations, and operational risk concepts Ability to translate the organizational focus and strategic objectives between organizations (internal and third party) Demonstrated aptitude to drive results and change across multiple levels of an organization required Effective relationship management skills and demonstrated ability to influence decisions at the senior executive leadership levels and key account relationships Expert in analytics, strategic planning, and project management with demonstrated experience to effectively prioritize multiple priorities Exceptional communications and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue Travel may be required USAA does not provide visa sponsorship; applicants must not need immigration support now or in the future Core Competencies Demonstrates expertise in vendor relationship management, strategic account management, and operational risk concepts, with a strong focus on driving organizational efficiency and financial objectives. Proven ability to lead high-performing teams and influence senior leadership decisions through effective communication and analytical insights. Highest-signal resume keywords Vendor Relationship Management Strategic Account Management Operational Risk Management People Leadership Financial Analysis Hard Skills Supply Chain Management Contract Negotiation Data Analysis Project Management Strategic Planning Soft Skills Relationship Management Influencing Skills Conflict Mediation Communication Skills Team Development Industry Keywords Financial Services Information Technology Operational Improvements Market Trends Risk Compliance #J-18808-Ljbffr Jobtailor