Front Desk Agent

Job Description

Job Description

We are looking for highly organized candidates with excellent people skills for the position of Front Desk Agent. As part of the initial first 10 minutes of a guests experience, the Front Desk Agents is responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for.

The best Front Desk Agent will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise. This is an hourly position with potential for earning concierge based commission. 

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k)
• Short Term Disability 
• Free Associate Parking
• Free Meal for every shift worked
• 25% Discount in Resort Outlets
• Hotel Discounts with OPL
• Friends and Family Discount 

Responsibilities:

• Answer inquiries regarding hotel services, guest registration, travel directions, and local recommendations.
• Arrange tours, transportation services, and restaurant reservations.
• Add and maintain approved vendors; ensure commission logs are updated.
• Greet guests warmly and follow established checkin/checkout procedures.
• Process payments and post charges accurately to guest accounts.
• Follow cash handling policies and procedures.
• Communicate professionally with all departments.
• Maintain knowledge of local attractions, restaurants, and guest activities.
• Handle incoming calls, guest communication, and reservations courteously and professionally.
• Assist guests with storing and retrieving luggage. (Placing Hotsos Service orders)
• Communicate effectively with other shifts regarding daily operations.
• Perform other duties as assigned.
• Complete daily Front Desk checklist.
• Complete the daily Boat List for all arrivals and departures.
• Complete status reports for specific guest requests.

Qualifications:

• Ability to speak, read, write, and understand English.
• Excellent verbal and written communication skills.
• Strong attention to detail and ability to work collaboratively.
• Punctual, reliable, and professional.
• Ability to work well under pressure.
• Ability to lift up to 20 lbs.
• Ability to stand for up to 8 hours per shift.
• Willingness to work flexible hours including evenings, weekends, and holidays.

This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company’s mission.

The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks. 

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.