Certified Medical Assistant

Job Description

Job Description

Position Summary

The Medical Assistant supports both front-office and back-office operations within a pain management practice. This role is responsible for delivering excellent patient service, assisting providers with clinical procedures, coordinating care, and ensuring efficient daily workflow. The ideal candidate is detail-oriented, empathetic, and experienced in both administrative and clinical healthcare functions.

Key Responsibilities

Administrative Duties

• Greet patients and provide a welcoming environment
• Schedule and confirm appointments, procedures, and follow-ups
• Manage incoming calls and patient communications
• Maintain accurate medical records in eClinicalWorks
• Verify patient demographics and obtain authorizations
• Scan, upload, and manage patient documents
• Coordinate physician referrals, imaging, and outside records requests
• Ensure compliance with HIPAA and practice policies

Clinical Duties

• Prepare patients for examinations, procedures, and injections
• Obtain and document vital signs, medical history, and pain levels
• Assist providers during exams and interventional pain procedures
• Perform urine drug screens and specimen handling per protocol
• Clean, sterilize, and maintain exam rooms and clinical equipment
• Prepare procedure rooms, supplies, and instruments
• Educate patients on treatment plans, medications, and post-procedure care
• Assist with prescription processing and prior authorizations
• Monitor and restock medical supplies

Qualifications

• High school diploma or equivalent required
• Certified Medical Assistant (CMA, RMA, or equivalent) preferred
• 1–3 years of experience in pain management, orthopedics, or related specialty preferred
• Knowledge of pain management treatments (e.g., injections, medication management) is a plus
• Familiarity with eClinicalWorks (eCW)
• Strong organizational, multitasking, and time management skills
• Excellent communication and patient service skills
• Understanding of HIPAA and medical compliance standards

Skills & Competencies

• Ability to balance administrative and clinical responsibilities
• Attention to detail and accuracy in documentation
• Compassion and professionalism when working with chronic pain patients
• Strong teamwork and collaboration with providers and staff
• Ability to work in a fast-paced, high-volume environment

Work Environment

• Outpatient pain management clinic
• Combination of front desk and clinical back-office responsibilities
• Involves assisting with interventional procedures

Physical Requirements

• Ability to stand, walk, and move between clinical and front office areas
• Occasional lifting of medical supplies up to 25 lbs
• Manual dexterity for clinical tasks

Benefits

• Paid time off and holidays
• Retirement plan options