CSR- Personal Lines

Job Description

Job Description

Superior Insurance Partners is a rapidly growing insurance brokerage platform specializing in commercial lines, personal lines, and employee benefits solutions for businesses and individuals across the United States. Through strategic acquisitions and long-term partnerships with leading independent agencies, Superior has built a strong presence throughout the Midwest and Eastern U.S.

At the core of Superior's approach is its mission: to improve the lives of its Agency Partners by supporting their personal, professional, and financial goals. Rather than applying a one-size-fits-all model, Superior develops customized growth strategies tailored to each partner agency's unique vision and objectives. Agency partners gain access to a robust shared-services platform that includes accounting and finance, recruiting, human resources, AMS/IT support, marketing, and M&A expertise — allowing local agencies to maintain their entrepreneurial culture while benefiting from the scale, resources, and best practices of a larger organization. Long-term economic alignment ensures partners remain invested in the collective success and growth of the platform.

Superior Insurance Partners is backed by Tyree & D'Angelo Partners ("TDP"), a leading Chicago-based private equity firm focused on investing in and partnering with lower middle-market businesses. TDP companies have completed over 1,000 partnerships, have grown to over $4 billion of enterprise value, and TDP has over $1.4 billion of capital under management. 

Join Our Growing Team as a Personal Lines CSR!

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where you can assist clients with a variety of needs, ranging from simple inquiries to more complex issues? If so, then we want you to be a part of our team in Toulon, IL.

As a Personal Lines CSR with us, you'll play a crucial role in providing top-notch service to our valued clients. Here's what you can expect:

Job Responsibilities:

• Efficiently manage a high volume of incoming calls and walk-ins.
• Identify and understand client needs to ensure satisfaction.
• Handle quoting, endorsements and take ownership of the renewal process.
• Cultivate enduring relationships with clients through clear and engaging communication.
• Provide accurate and complete information using appropriate methods and tools.
• Address complaints promptly, offering effective solutions and ensuring resolution.
• Maintain meticulous records of customer interactions and process accounts accordingly.

Key Skills for Success:

• Results-oriented mindset, driven to achieve objectives.
• Ability to foster professional relationships with internal and external partners.
• Exceptional communication skills to convey information effectively.
• Resilient and adaptable, capable of managing shifting priorities.
• Eagerness to collaborate with colleagues across all teams.

Requirements:

• Minimum 1+ years of client service experience in personal lines insurance.
• Possession of a Property and Casualty Insurance License.
• Proficiency with Applied Epic or similar agency management system experience.
• Strong skills in Microsoft Office applications.

In return for your dedication and expertise, we offer a competitive salary commensurate with your experience, along with a comprehensive benefits package.

If you're ready to be a part of a friendly and competitive work environment, where your contributions are valued and rewarded, then join us today!