Scheduler
UNC Health Care
Description
Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.
Summary:
The Centralized Scheduler communicates with patients and clinical staff in a fast-paced, ever-changing environment to coordinate and schedule clinical visits across a wide range of clinical resources using a diverse set of tools and communication methods.
Responsibilities:
Communicates with patients and clinical staff to coordinate and schedule clinical visits across a wide range of clinical resources.
Reviews and interprets incoming clinical orders delivered by phone and fax. Inputs relevant information into Electronic Medical Record (EMR) scheduling system. Reviews automated work queues to guide and prioritize outreach.
Interviews patients to obtain and input patient's history, demographic, and insurance details into EMR scheduling system. Reviews records for accuracy.
Schedules patients to appropriate clinical resources according to complex documented clinical and insurance criteria.
Communicates with patients and care team to coordinate visits aligned to clinical area and patient appointment availability. Informs patient of selected time and expectations.
Reviews upcoming resource scheduling to ensure optimal usage. Contacts and integrates wait-listed or upcoming orders into scheduling plan.
PARDEE
Other information:
Required
Associate's degree or an equivalent combination of education and experience.
Experience and/or education/training in medical terminology.
Experience performing in a customer service role.
Preferred
Working knowledge of CPT and ICD-9/ICD-10 coding.
Experience working in or with an Electronic Medical Recordkeeping (EMR) system such as EPIC.
Experience working in a radiology setting
Experience scheduling clinical resources such as radiology exams
Experience or education in medical terminology
01.4205.9230
Job Details
Legal Employer: Pardee - HCHC
Entity: Pardee UNC Health Care
Organization Unit: Home Care Support Service
Work Type: Full Time
Standard Hours Per Week: 1.00
Work Assignment Type: Onsite
Work Schedule: Day Job
Location of Job: PARDEEPAV
Exempt From Overtime: Exempt: No
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
$19 per hour
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