Housing Case Management Manager

Job Description

Job Description

Who We Are

The Road Home was founded in 1923 and has been a leader in ending homelessness for over 100 years. We provide emergency shelters, supportive services, and housing-focused-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their communities.  

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!
• Public Service Loan Forgiveness (PSLF) qualifying agency

The Housing Case Management Manager supervises and provides oversight to Housing Supervisors and Housing Case Managers delivering housing-focused, trauma-informed services within a Progressive Engagement framework for formerly homeless families and individuals. This position primarily supports vulnerable adults served through the Housing Focused for Individuals (HiFI) program, which assists individuals with a history of chronic homelessness, and the House 20 program, which serves individuals with high shelter usage and frequent emergency service interactions. The Housing Case Management Manager is responsible for ensuring program fidelity, supporting staff development, and promoting positive housing outcomes across all teams. 

* Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, so please still apply 

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. 

Essential Duties and Responsibilities  

1. Provide administrative oversight for all programmatic requirements, including a deep knowledge of housing vouchers, reporting requirements, and outcomes.  

1. Ensure administrative duties are completed in a timely and accurate manner  

1. Develop and maintain relationships with key partner agencies.  

1. Attend internal and external stakeholder meetings and maintain good working relationships with key stakeholders.  

1. Coordinate with internal and external Housing Teams to facilitate housing stability for program participants.  

1. Ensure timely and accurate data entry. Communicate regularly with the Director of Supportive Housing Services on all aspects of program operations.  

1. Observe emerging trends for program participants within the homeless service sector. Proactively engage in problem-solving and programmatic change.   

1. Be aware of process inefficiencies and engage in quality improvement.   

1. Attend mandatory agency training, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, CPR, and more.  

1. Participate in emergency drills and environmental safety activities, as required. 

1. Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for clients and staff. 

1. Maintain regular and reliable attendance as an essential function of this position. 

*Other duties as assigned. 

Supervisor Duties and Responsibilities  

1. Model trauma-informed leadership in all interactions with staff and clients 

1. Provide clear, constructive feedback to staff regularly, fostering growth and accountability. 

1. Hire, train, mentor, and support team members through hands-on guidance and resource sharing.  

1. Delegate tasks effectively while ensuring equitable distribution of workload. 

1. Resolve conflicts promptly and professionally, using de-escalation techniques and leading difficult conversations with kindness and directness.  

1. Uphold agency policies consistently and lead by example. 

1. Conduct regular one-on-one meetings with employees to exchange feedback, actively listen, and address professional development needs. 

1. Develop and implement performance improvement plans and other corrective actions when needed, with measurable goals, equipping staff with the tools and guidance to achieve success. 

1. Collaborate cross-departmentally to align team goals with the organizational mission. 

1. Monitor and ensure completion of all mandatory training, while maintaining accurate participation records. 

1. Track and report on team performance metrics (attendance, outcomes, etc.), as needed. 

1. Perform employee evaluations as scheduled, offering actionable feedback and tailored support. 

1. Advocate for staff needs while balancing operational priorities. 

Promoting Best Practice 

• Actively engage with and honor the unique backgrounds, identities, and experiences of all individuals we serve.  

• Advance the agency’s commitment to honoring diverse ethnic and cultural heritages through daily actions that foster genuine belonging.  

• Implement Housing-Focused principles, risk management strategies, and high-access services as foundational to our mission. 

• Maintain healthy boundaries using trauma-informed approaches in all interactions. 

*Must pass a pre-employment background check and drug screening.  

Education and Experience 

• A bachelor's degree in psychology, Social Work, Sociology, or a related field is strongly preferred. 

• A minimum of two years of case management experience is  required . 

• Supervisory and administrative experience is  required .  

• Knowledge of homeless populations and housing opportunities is preferred. 

• Knowledge and experience working with individuals with mental illness and substance use disorders are  required . 

• Experience working with diverse and vulnerable populations is  required . 

Skills and Expectations  

1. Demonstrate strong supervisory and mentoring skills, with the ability to support staff development and performance. 

2. Be comfortable in a leadership capacity, providing guidance and support to supervisors and case managers. 

3. Work independently as a self-starter, managing multiple priorities with minimal supervision. 

4. Communicate clearly and handle complex or difficult situations with professionalism and a trauma-informed perspective. 

5. Analyze program data and outcomes to identify trends, measure progress, and inform decision-making. 

6. Strong interpersonal skills and ability to work with diverse populations. 

7. Provide thoughtful and attentive customer service by communicating clearly and handling difficult situations with professionalism, patience, and empathy. 

8. Use basic computer programs (email, spreadsheets, and more) and have basic computer skills. 

9. Ability to accept supervision, direction, and feedback with openness. 

10. Communicate clearly and effectively with clients, coworkers, and supervisors using verbal and written communication. 

Physical and Equipment Requirements 

• Ability to lift and move heavy items up to 50 pounds. 

• Ability to sit, stand, and move for at least an hour at a time or more.  

• Must be at least 21 years old, have a valid, unexpired driver’s license, and the ability to drive a vehicle, as needed. 

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