Patient Navigator / Front Office Coordinator

Job Overview The Patient Navigator manages a variety of front office functions and is key to smooth operation of a dynamic outpatient wound care center as well as performs general office duties to assist the staff of the WCC. All Healogics employees must perform their job responsibilities according to all Healogics policies, Hospital policies, as well as to accrediting organizations, federal and state regulation, and to the Centers for Medicare and Medicaid Services (CMS) guidelines, as applicable. Essential Functions / Responsibilities Coordinates with Center leadership to maximize daily patient census. Actively participates in staff meetings to support key functions within the Center. Greets patients and other visitors, answers and routes calls to appropriate staff. Maintains all patient communication needs including scheduling, rescheduling, and appointment reminders. Also works and schedules for provider, according to the care continuum model. Obtains and verifies patient insurance information, to include pre-certifications and pre-authorizations for services and enters data in appropriate databases. Collects and enters patient charges in databases. Verifies and reconciles charges as directed, prepares monthly patient survey data and appropriate documentation, then transmits to providers. Assembles new patient charts, maintains and files existing patient charts, and spot checks charts for data completeness and signatures. Coordinates/schedules ancillary testing with other hospital departments. Arranges for patient transportation as needed. Maintains office equipment and supplies as needed, and medical supplies as directed. Performs other duties as required. Required Education, Experience and Credentials High School Diploma or General Education Development (GED); Associate’s degree preferred. Minimum of Two (2) or more years office administration experience, preferably in a medical setting. Prior medical coding experience preferred. Preferred Knowledge, Skills and Abilities Proficient in Microsoft Office (Word, Excel, Outlook). Good customer, interpersonal and communication skills, both orally and in writing. Organization and time-management skills. Ability to type 60 words per minute. Basic math skills. Attention to details. Ability to maintain confidentiality. Ability to work in fast paced environment and to work on multiple projects at the same time. Ability to work with others and in a team environment. Physical Demands Being in a stationary position for extended periods of time (4 hours or more). Viewing computer screen for extended periods of time (4 hours or more). Keying frequently on a computer for 4 hours or more. Reading. Communicating. Detecting sounds by ear. Close, distance and peripheral vision. Lifting/moving items up to 75 pounds with equipment assistance. Repetitive motions. Bending/stooping. Writing. Work Environment Patient care environment. Salary The hourly rate for this position generally ranges between $18.75-$23.05 Per Hour. #J-18808-Ljbffr