Receptionist

ReceptionistWe are currently seeking a responsible and dependable Receptionist to work with our Pretrial Services Department. As a Receptionist, you will be responsible for greeting and providing a pleasant experience to all who enter our Harlem Pretrial Office. The duties and responsibilities of the receptionist will require someone who is empathetic, a great communicator, and extremely organized. They will support our Supervised Release Program participants and staff by ensuring efficient coverage at our front desk and additional duties to contribute to the success of our program.CASES' Supervised Release Program (SRP) annually diverts 7,500 people otherwise facing pretrial detention at Rikers Island to community-based supervision and support services. Program participants include youth and young adults, people with substance use disorders and mental illnesses, and individuals who are homeless. SRP participants have not been found guilty of a crime and are not mandated to engage in treatment or other services. This requires staff to tactfully deliver approaches to help participants tap into their intrinsic motivation to leverage their strengths and skills for meaningful life improvements while fulfilling all court requirements.Salary: The salary for the Receptionist position is $45,619 per year.Shift Hours: The Receptionist position is full time from Monday through Friday 9am to 5pm.Location Address: 4 West 125th Street, 3rd Floor, New York, NY 10027.Workplace Flexibility: The Receptionist position is an In-person position. Staff roles designated as fully in person are eligible for in-person workplace differential pay.What you will be doing:Greet clients and all visitors to the program and ascertain purpose of visitAnswer and screens incoming calls in a professional manner while aiding and obtaining accurate informationMonitor the waiting room to ensure the health and safety of clients and staff is maintainedProvide administrative and clerical support to staff as instructed by Borough Director.Open, sort and distribute mailProvide triage support and direct assistance to program participants as neededMay perform data entry for Court Programs into the database as needed, ensuring accuracy, as instructed by the Borough Director.Create organizational spreadsheets, charts, or other documents to help ensure efficient coverage across programs.Provide culturally competent services in accordance with CASES policies and proceduresAny other duties as required by supervisory and executive staffPerform additional duties as assigned by the Borough Director.What we are looking for:High school diploma or GED/HSE or Associate's degree with 2-3 years of work experience.Excellent organizational skills and attention to detailExcellent verbal and written communication skillsRespect for confidentialityStrong interpersonal skillsHighly proficient in word processing and spreadsheet applications (MS Word, Excel), experience with PowerPointMust be a self-starter and able to work independentlyMust be able to sit for longAdditional, preferred skills we are looking for but are not required:Conflict management and de-escalation skills preferredMust be able to sit for extended periodsEmployee Benefits:MedicalDentalVisionVacation and Paid Time Off – starting at 25 days12 Paid Holidays per year.Retirement 403(b) Competitive matching up to 6%.Employee Referral ProgramOur ValuesAt CASES, we like to move with PURPOSE, which reflects our values:PEOPLE| Hold people's stories with dignityUNITY| Commit to a shared missionRESPECT| Celebrate the strength of diversityPROGRESS| Always work to improveOPTIMIZE| Make the best use of resourcesSOLUTIONS| Work together to solve problemsEMPATHY| Seek to understand othersAlthough we would love to learn about the skills of every candidate, only selected candidates that are selected will receive a response. We encourage you to apply for any position(s) you feel you are qualified for.CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal legal system.Monday - Friday, 9am to 5pm 35 hours per week excluding breaks