Program Administrator - Quality Control

Job Description

Job Description

Salary: $65,000 - $85,000 DOE

Position Title: Program Administrator - Quality Control

Location:New Jersey - Must be a resident and live in New Jersey.

Job Type: Full-Time (Hybrid)

Salary: $65,000-$85,000 DOE

About mcfa:

We are a professional services firm in the Architecture/Engineering/Construction (AEC)industry serving public and private sector clients in the Mid-Atlantic region. Our services include Strategy, Planning, Program Management & Construction Management. Our goal is to help every employee design a fulfilling career through aligning their individual passions/skills with the vision of the organization. Our mission is "Inspiring People and Places through Project Leadership and Project Development".

mcfa Core Values (LEADS):

• Love (each other, mission, work)
• Entrepreneurial (spirit of innovation)
• Accountability (to ourselves, our clients, each other)
• Delight (customers and teammates)
• Stretch (individual and collective growth mindset)

How you'll get to contribute:
mcfais seeking a Program Admin - QC Lead They will ensure the accuracy, integrity, and compliance of energy efficiency program data and project pipelines. Working closely with client management and Trade Allies (contractors). The Analyst will be responsible for running exception reports, conducting comprehensive pipeline reviews, identifying outliers and trends, stakeholder coordination, and supporting program forecasting and reporting. The ideal candidate has strong Excel and data review skills, excellent follow-through, sound judgment, and the ability to coordinate across internal teams, contractors/Trade Allies, and client stakeholders in a fast-paced program environment.

What you'll get to do:

• Serve as the program admin and quality-control point of contact for escalated project matters, executive complaints, sensitive Trade Ally concerns, and client requests that require coordinated investigation and follow-through.
• Coordinate escalated matters with the client by gathering and validating the relevant facts, identifying the appropriate internal owners, documenting decisions and dependencies, communicating status, and tracking corrective actions through confirmed resolution.
• Run and maintain Excel-based exception reports to proactively identify missing documentation, duplicate submissions, out-of-range inputs, cost or savings anomalies, and other data quality concerns.
• Analyze project pipeline data to identify trends, outliers, and potential compliance issues; escalate findings and recommend corrective actions.
• Collaborate with management to define, refine, and standardize QA/QC review parameters across the energy efficiency program portfolio.
• Coordinate with the client's QA/QC team to align on review standards and continuous improvement initiatives.
• Serve as a point of contact for new Trade Allies (contractors), addressing inquiries, resolving escalations, and ensuring adherence to program guidelines.
• Support short- and long-term forecasting of program production and goal attainment through pipeline data analysis.
• Document QC findings clearly, escalate issues timely, and recommend corrective actions to improve project accuracy and consistency.
• Develop and present PowerPoint presentations to management detailing QC findings and trends.

Who you are:

• Ability to attend site visits throughout the State of New Jersey.
• Strong computer and record-keeping skills: proficiency in MS Excel and use of Customer Relationship Management (CRM).
• Ability to handle a high volume of combined inquiries, workbook, database, and documentation reviews.
• Strong attention to detail and commitment to data accuracy.
• Strong proficiency in Microsoft Excel, including pivot tables, exception reporting, and data analysis.
• Excellent oral and written communications skills.
• Team player with a positive attitude and ability to work effectively across different teams.
• Ability to work with culturally diverse customers and contractors effectively and respectfully.
• Excellent time management and organizational skills.
• Must have reliable transportation.
• Must have a valid drivers license and a clean driving record.
• Responsible for maintenance and fees of the transportation vehicle.
• Must live in or near PSEGNJ service territory, preferably from regions identified by the state of New Jersey as Overburdened Communities ( ).

What's in it for you:

Annual Paid Time Off:

• Sick Leave: 5 Days (40 Hours)
• Vacation: 15 Days (120 Hours)
• Holidays: 11 Federal Holidays (88 Hours) observed in accordance withmcfa's Holiday Schedule

"mcfa way" Bonus Program:

• Following your first full quarter worked, you will qualify for a profit-share bonus that is distributed at the end of each quarter if company targets are hit.
• Incoming Growth Units: 10
• Growth Unit allotment may increase over time.

Healthcare & Insurance:

• Eligible to participate inmcfas family medical, dental and vision coverage; plan access begins on the first day of employment.
  • mcfacontributes up to 75% shared cost, not to exceed $700 per month.
• Companypaid life insurance plan (up to $100,000 per employee).
• Company paid short-term and long-term disability insurance.

Retirement

• You are eligible to participate in Company retirement plan (401k) on first day of employment withmcfa.

References and/or work samples may be requested.

This position is subject to client review and approval.

mcfa is an Equal Employment Opportunity Employer.mcfadoes not discriminate against any applicant or employee with regard to hiring, tenure of employment, promotion, transfer, selection for training, or any other terms or conditions of employment because of race, color, religion, sex, age, sexual orientation, disability, gender identity or national origin, status as a Vietnam-era or special disabled veteran in accordance with applicable federal law, or on any ground protected by state or local law in each area in which mcfa maintains facilities.