Guest Service Agent
HHM Hotels
Job Description
Job Description
Overview
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
HHM Hotels Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Vacancy posted 7 days ago
Similar jobs that could be interesting for youBased on the Guest Service Agent in West Orange, NJ vacancy
- ...HHM Hotels - - Responsibilities: Greet guests and offer to assist with their needs according to hotel/brand and sustainability standards; Register and assign guests to hotel rooms; Establish methods of payment and verify credit; Make and confirm reservations; Compute...Suggested
HHM Hotels
West Orange, NJ3 days ago - ...Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Immediately greet guests and offer to assist...SuggestedDaily paidFull timePart timeImmediate startShift work
The Rittenhouse Hotel
West Orange, NJ1 day ago - ...club and hotel, renowned for its impeccable service, elegant design, and timeless... ...hospitality experiences to our members and guests is rooted in our heritage and passion for... ...Guest Relations team as a Guest Service Agent. This role plays a key part in delivering...SuggestedWork at officeShift workWeekend workAfternoon shift
Casa Cipriani New York
Jersey City, NJ4 days ago - ...to and proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars... ...staff dining room What will I be doing? As a Guest Services Agent, you would be responsible for greeting and registering guests...SuggestedLocal areaWorldwideShift workAfternoon shift
Crescent Services
Short Hills, NJ1 day ago $41.6k - $49.92k
...Culinaire We have an opening for a full time GUEST SERVICES AGENT position. Location: New Jersey Performing Arts Center - One Center Street, Newark, NJ 07102. Note: online applications accepted only. Schedule : Full time; Days may vary, 40 hours a week...SuggestedHourly payFull timeLocal areaRemote workFlexible hours- ...Guest Service Representative The Guest Service Representative (GSR) embodies the propertys commitment to exceptional service, ensuring guests receive efficient, courteous, and professional assistance in all front office operations. The Guest Service Representative plays...Local areaNight shiftWeekend work
- ...Solutions LLC is seeking multiple Front Desk Concierge to join our team in Bloomfield, NJ. You will be the first point of contact for guests, handling check-ins, inquiries, and delivering a warm, professional experience in a luxury residential setting. The role requires...Full timePart timeFlexible hoursShift workDay shiftAfternoon shift
- ...part-time position involves greeting and assisting residents and guests, monitoring access, and ensuring a welcoming environment. The... ...skills and a professional demeanor. Previous experience in customer service or a similar role is a plus. Enjoy working with people? Apply...Part time
- ...Guest Services Representative Join this exciting, growing entertainment destination as a member of the Guest Service Representative (GSR) team in Jersey City, NJ. GSR personnel must enjoy working with people, be outgoing, friendly and provide a world class guest experience...Flexible hoursShift work
RPM Raceway
Jersey City, NJ5 days ago - ...Extended Stay - - Responsibilities: Assist guests and respond to guest requests with diligent follow-through; Process reservations, registration, payment, and departures according to guidelines; Maintain cash, credit card, and city ledger accounts for the property; Set...
Extended Stay
East Rutherford, NJ3 days ago - As Guest Service Representative, you are the first and last impression on our guests. You are responsible for check-in, check-out, front desk operations, market sales and all other guest interactions. You strive to exceed established standards at every opportunity and take...Temporary workLocal areaImmediate startWorldwideShift work
Hilton Worldwide Holdings
East Hanover, NJ3 days ago - ...POSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and... ...with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up...Local areaShift work
- ...Metropolitan YMCA of the Oranges is seeking a part-time Call Center/Member Services representative in Livingston, NJ. You will greet members and guests, respond to inquiries, and handle registrations with care to ensure a welcoming experience. Strong communication and...Part timeWork at office
Metropolitan YMCA of the Oranges
Livingston, NJ1 day ago $15 per hour
...EMPLOYMENT POSTING Guest Services Representative (Part-Time) Every visit to The Arboretum begins with a welcome. Whether it’s a family exploring for the first time, a member returning for a favorite walk, or a visitor attending a special event, our Guest Services...Hourly payPart timeFlexible hoursAfternoon shiftThe Dawes Arboretum
Newark, NJ24 days ago- Remote Guest Services Representative - Travel About the job Remote Guest Services Representative - Travel We are looking for a Remote Guest Services Representative - Travel to provide assistance and support to travelers throughout their journey. This position focuses on...Remote jobFlexible hours
$16.5 per hour
...Adamas Building Services is a specialty company providing property managers with White Glove Services for ALL your property needs 24/7... ...would be responsible for: Meeting/Greeting residents and guests to determine the nature of their visit and maintain logbooks for...Weekly payWork at officeFlexible hoursWeekend workAdams Building Services
South Orange, NJ1 day ago- Monarch Senior Living - 369 East Mount Pleasant Avenue - Responsibilities: Answer and screen incoming calls; Receive and process mail; Update emergency contact logs and resident emergency face sheets; Monitor security systems and front door alarms; Assist Business Operations...Part time
Monarch Senior Living LLC
Livingston, NJ2 days ago - ...discounts Flexible schedule Free uniforms Health insurance Opportunity for advancement Training & development Guest Services Agent - Part Time Flexible ***This position will be covering days off for all shifts. Therefore, flexibility to work 1st, 2nd,...Part timeLocal areaAll shiftsFlexible hoursNight shiftWeekend workDay shiftAfternoon shift
- ...standards and compliance. You will be responsible for greeting guests, monitoring premises, and collaborating with staff to enhance the... ...experience. The ideal candidate is experienced in customer service, possesses strong interpersonal skills, and can handle stressful...
$16 per hour
...looking to fill this position immediately and are seeking candidates who can provide exceptional service while maintaining a welcoming and secure environment for residents and guests. Responsibilities Greet and assist residents, visitors, and guests in a professional manner...Hourly payPart timeImmediate startEmprime Solutions
East Orange, NJ2 days ago$16 per hour
...A laundry service provider in East Orange, NJ, is seeking a dependable Housekeeping Associate. This role involves cleaning and sanitizing various facilities, including production areas and restrooms. A minimum of 2 years of professional housekeeping experience is required...Hourly payWeekly payAll shiftsFlexible hoursWNC LAUNDRY LLC
East Orange, NJ6 days ago- Overview: Join our team as a Environmental Services (EVS) Housekeeper in Montclair, NJ. Various full-time, part-time and PRN positions available, with multiple shift options. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better Thrive...Full timePart timeReliefShift work
Ardent Health
Montclair, NJ4 days ago - Connect with your calling. Join, stay, and grow with Benchmark. We are looking for a part-time housekeeper to join our team! As a Benchmark housekeeper, your main role will be to maintain a community that is safe and clean for residents, associates, and visitors...Part time
Benchmark Senior Living
Roseland, NJ5 days ago $725 per month
...Respond to resident room emergencies, and log cleaning activities as required. Housekeepers also interact with residents and guests in a friendly and courteous manner. Brookdale is an equal opportunity employer and a drug-free workplace. Job Info Job...Hourly payFull timeTemporary workPart timeFlexible hoursBrookdale Hockessin
West Orange, NJ6 days ago$18 - $20 per hour
...Responsibilities:Ensure that equipment is cleaned and properly stored at the end of the shiftKnock before entering a resident's room.Attend in-service training as required.Follow all safety procedures of the department and community.Abide by all infection control standards of the...Full timeSpringpoint Senior Living
Maplewood, NJ4 days ago- ...About us: Emprime Solutions LLC is a provider of concierge services, specializing in luxury residential apartments across New Jersey... ...As a concierge, you will be the first point of contact for our guests, providing exceptional customer service while maintaining a welcoming...Part timeImmediate startFlexible hoursShift workNight shiftDay shiftAfternoon shift
EMPRIME SOLUTIONS LLC
Bloomfield, NJ1 day ago $15.92 - $17 per hour
...BONUS!Are you organized and proactive? Do you have an eye for detail? Facility Housekeepers set the stage for U-Haul's exceptional service by keeping the U-Haul facility clean and inviting. Start your career at U-Haul and join an exceptional, supportive team.U-Haul Offers...Local areaU-Haul
Orange, NJ2 days ago- Benchmark Senior Living LLC is seeking a Front Desk Receptionist at our Roseland community in New Jersey. The role involves greeting residents and visitors, answering phones, routing inquiries, and assisting with various front desk tasks to support a welcoming environment...
Benchmark Senior Living
Roseland, NJ4 days ago $17 - $18.5 per hour
...office supplies Assists the Business Operations Director in administrative tasks as assigned Participates in and attends all in-service training as scheduled Ensures compliance with all Federal, State, and local regulations, as well as community policies and...Hourly payPart timeWork at officeLocal areaFlexible hoursMonarch Communities
Livingston, NJ2 days ago$15.92 - $17 per hour
...BONUS! Are you organized and proactive? Do you have an eye for detail? Facility Housekeepers set the stage for U-Haul's exceptional service by keeping the U-Haul facility clean and inviting. Start your career at U-Haul and join an exceptional, supportive team. U-Haul...Hourly payStart working todayLocal areaU-Haul
Orange, NJ2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Service Agent. Be the first to apply!
