Family Service Advisor

Job Description

Job Description

Our client in the mortuary/memorial park industry is looking for a full-time Family Service Advisor to join the team in Los Angeles, California.

This is a unique opportunity to work closely with families, arranging their cemetery and mortuary plans before or at time of need. This position works one on one with our families and requires a desire to provide the highest level of service, ensuring all details exceed expectations.

Responsibilities include providing callers and visitors with information regarding available options, collaboration with other departments in preparation for meetings with time of need families, contract and document research, memorial marker planning, aftercare follow up, CRM software data entry, and other duties as assigned.

• Strong customer service skills and the ability to communicate professionally with empathy and sincerity.
• Excellent listening, verbal, and written communication skills.
• Excellent presentation skills.
• Ability to exercise sound judgment, privacy, and confidentiality.
• Demonstrated ability to plan, organize, and prioritize multiple tasks. Must be able to switch gears quickly.
• Demonstrated ability to act with a high degree of initiative. Ability to work independently as well as part of a team.
• Strong critical thinking skills.
• Strong accuracy and attention to detail. Positive, professional attitude and demeanor.
• Ability to demonstrate company values of integrity, diversity, respect, collaboration, quality, and kindness.
• High comfort level and working knowledge of Microsoft Office, including Outlook.
• Ability to consistently track leads and inquiries to conclusion through CRM.
• Ability to apply a consultative sales process with a focus on customer service.
• Ability to consistently and effectively use a customer service call rotation system.
• College degree preferred but not required.
• A minimum of 2-4 years of office work is a must and if you have any consultative sales experience that is a plus!!

Above all, we are looking for someone who can address the needs of the families we serve in a compassionate and empathetic manner while remaining consistent to our high standards and core values.

This position must be able to work on Saturdays and Sundays per the rotation schedule. (one or two times a month). It is a 40hr work week. Mon-Sun. The hours are 8:30-5:00. Remote work is not available due to the essential functions of this position. Full training and a competitive benefit package are provided.

The hourly rate of pay for this position is $28.85/hour and will increase to $36.05/hour once all training benchmarks have been met, usually within 4-6months.

An established organization finance firm that is professional and very successful that offers excellent benefits and a yearly bonus.

Company Description

An established organization finance firm that is professional and very successful that offers excellent benefits and a yearly bonus.