Customer Service Support Associate at Wrap and Sign Shop

Job Description

Job Description

Benefits: 401(k) matching Free uniforms Opportunity for advancement Competitive salary Paid time off Job Title:

Customer Service & Support Associate Location:

West Berlin, NJ Company:

Always A Good Sign Position Type:

(Full-Time)

About Us: At

Always A Good Sign

, we specialize in designing and producing premium signage and vehicle wraps that make a lasting impression. We are currently seeking a motivated and detail-oriented

Customer Service & Support Associate

to join our collaborative team. If you are passionate about providing exceptional customer service, thrive in a dynamic environment, and enjoy a hands-on role, we want to hear from you.

Role Overview: As a

Customer Service & Support Associate

, you will play a pivotal role in ensuring the seamless operation of our business, acting as a key point of contact for customers and supporting internal processes. You will be responsible for delivering high-quality service while helping with a variety of tasks that keep our team and projects running smoothly.

Key Responsibilities: Customer Interaction:

Answer phone calls and greet walk-in customers, providing helpful, professional, and timely responses to inquiries. Vehicle Check-Ins & Walk-Arounds:

Perform detailed vehicle walk-arounds with customers to capture necessary information for projects, ensuring accuracy and customer satisfaction. Project Support:

Assist customers with their project needs, from initial consultations to final deliveries, ensuring all requests are addressed promptly. Team Collaboration:

Provide support across various departments, helping to ensure that daily operations flow efficiently. Printer Operation Assistance:

Aid in the maintenance and operation of printers to ensure timely production of high-quality signage and wraps. Estimate Preparation:

Work with team members to prepare accurate estimates and quotes, ensuring clarity and precision for customers. Order Notifications:

Keep customers informed of the progress of their orders, notifying them when their projects are ready for pickup or completion. Payment Processing:

Handle customer payments efficiently, using secure methods to process transactions. Email Communication:

Respond to customer emails in a timely and professional manner, addressing any questions or concerns with care and attention. Qualifications: Excellent Communication Skills:

Strong verbal and written communication abilities to interact effectively with customers and team members. Organizational Skills:

Exceptional attention to detail and the ability to manage multiple tasks in a fast-paced environment. Customer Service Experience:

Previous experience in customer service, retail, or a similar role is preferred. Tech-Savvy:

Comfort with office software, email systems, and basic payment processing tools. Positive Attitude:

A friendly, professional demeanor with a proactive approach to problem-solving and supporting team efforts. Multitasking:

Ability to handle a variety of tasks and responsibilities efficiently while maintaining a high level of service. Why Join Us? At

Always A Good Sign

, you'll be part of a creative, supportive team that values both individual contributions and collective success. We foster an environment where you can grow professionally, work on diverse projects, and make a tangible impact. Your role will be integral to the smooth operation of our business, and you’ll be appreciated for your hard work and dedication.

How to Apply: If you're ready to join a fast-paced, rewarding role with a team that values both creativity and service excellence, we’d love to hear from you. Please send your

resume

and a brief

cover letter

with the subject line “Customer Service & Support Associate Application” to our hiring team. Always A Good Sign

is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.