Director of Food & Beverage

Job Opportunity At Gila River Resorts & Casinos

This is your Moment. At Gila River Resorts & Casinos, we're looking for more than employees. We're looking for Moment Makers. People who combine professionalism with genuine warmth, who anticipate needs before they're spoken, and who take pride in turning everyday interactions into unforgettable experiences. Our team understands that exceptional service is about what you do, but true hospitality is about how you make people feel.

What You'll Accomplish

This position plans, directs and leads the organization, management, and administration of all operational aspects of the Food & Beverage Department by performing the following duties, as well as demonstrating the GILA WAY.

Essential Duties and Responsibilities:

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Provide leadership and support to management and direct reports within the Food and Beverage Department. Holds key position on the executive management team.
• Responsible for upholding Gila River Gaming Enterprises, Inc. integrity and standards for quality and service; establish and ensure completion of operational priorities.
• Produce and manage annual budgets; support all food and beverage profit and operational improvement. Reviews weekly, monthly and quarterly financial statements with department managers and Corporate Vice President of Food & Beverage.
• Implement effective controls for food, beverage and labor costs among all departments.
• Achieve and exceed financial, guest service, and associate metrics goals.
• Identify and assist in resolution of operational deficiencies, deviations and variances to standards Assist with menu engineering, procurement efficiencies, sales enhancements, productivity improvement and concept reinvention.
• Ensure departments develop and implement schedules for the operation of all restaurants and bars to achieve ultimate products and services with a profitable result.
• Continuously evaluates performance and encourages improvement of all food and beverage team members.
• Oversee departmental training and mentoring programs to develop well-trained team members at all levels of the operation.
• Performs other specials projects and duties as assigned.
• Directly supervises multiple level employees and influences many others at multiple levels of the Enterprise. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring,

What You'll Need (Qualifications)

- High School Diploma or equivalent required. Bachelor's degree with major concentration in food preparation, management, nutrition related field preferred.

- Prior experience in a full service restaurant, multi-outlet or events venue required.

- Must have excellent people management skills, the ability to manage multiple venues.

- Must be able to acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Blood-Borne Pathogens (BBP), Alcohol Awareness, and other required compliance trainings.

- Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.

- Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.

- Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.

- Strong interpersonal and communication skills, both written and oral.

- This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.

Key Success Factors

• Shows Heart – Brings authenticity and care to their work. Interacts respectfully with guests, leaders and fellow team members.
• Hospitality Focused – Delivers personalized, thoughtful, anticipatory service.
• Professionalism – Demonstrates accountability, dependability, and a commitment to excellence. Takes ownership of responsibilities, meets commitments, and conducts themselves in a manner that reflects organizational values and standards.
• Growth Mindset – Approaches new tasks and situations with curiosity, seeking to understand and learn. Adapts to challenges while partnering on creative solutions.

Anything else? Absolutely! Benefits and Perks:

When you join Gila River Resorts & Casinos, you're joining a team that values your contributions and invests in your future. From comprehensive health coverage and company-paid benefits to a generous 401(k) match, wellness initiatives, paid time off, and exclusive team member perks, our rewards package is designed to help you succeed professionally and personally. Because when our Moment Makers feel supported, empowered, and valued, they create unforgettable experiences for our guests while also thriving within their careers. (Benefits eligibility determined by hours worked and length of time in role.)

Last but not least…You Do You!

We at Gila River Resorts & Casinos encourage you to be your authentic self, embrace your individuality, and enjoy the inclusive and supportive culture we offer. We embrace a wide demographic of team members, all with a shared focus of delivering an optimal guest experience.

Important things to note:

• Hiring Preference: Given in this order; first, to a qualified Gila River Indian Community Member; other Native Americans; spouse or adult child of a Gila River Member; other qualified candidate.
• There are suitability standards that all applicants must meet in order to obtain employment with Gila River Gaming Enterprises, Inc. Applicants who have felonies, warrants, outstanding tickets, shoplifting or theft convictions will be ineligible for employment.
• Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.