Desktop Support Technician (100% Onsite)

Client: State of MS/ MS Department of Archives & History

Job ID: 165395

Job Title: Technician - Client Support Technician_Client Support Services - MS - MDAH

Job Location: MS Department of Archives & History 200 North St, Jackson, MS 39201

Projected Start Date: 11/01/2026

Projected End Date/Duration: 1 Years from projected start date with possible extension based on performance and business needs

Likely to be extended past one year. 100% Onsite, do NOT submit remote candidates, must be able to report onsite from day one of assignment.

The following are required for bid submission:

• Resume
• R2R
• Cover Letter
• Meets Work Location

Scoring Method - Must equal 100%

• Experience - 30
• Cost - 40
• Interview - 30

Position Description and Job Skill Set

• Provides a full range of on-site and remote end-user support for the MDAH network. Repair desktop PCs, laptops, printers, monitors, and mobile devices. Install, configure, and update operating systems and office applications. Respond to help desk requests via phone, chat, or in person. Log, track, and resolve issues using ticketing systems. Set up new workstations and manage onboarding or offboarding tasks, including user account creation and permission setups. Maintain inventory records for hardware, software
• licenses, and IT supplies. Escalate complex or network-wide issues to senior system or network administrators.

Required Skills/Experience

• Typically requires a high school diploma, vocational training, or an Associate's/Bachelor's degree in Information Technology or Computer Science. 1 to 4 years of relevant IT support or service desk experience. Knowledge of Windows 10/11, Microsoft Office 365, Azure/Active Directory, basic networking (DNS, DHCP, TCP/IP), and endpoint security tools. Strong communication, patience,
• customer service mindset, and problem-solving abilities

Preferred/Not Required

• Preferred skills/experience CompTIA A+, CompTIA Network+, or Microsoft credentials are preferred.

REQUIRED SKILLS/EXPERIENCE	Experience (in years)	Year in which last used
Microsoft Windows 11	3-5 years
Azure/Active Directory	3-5 years
Powershell	3-5 years
Desktops/Notebooks	3-5 years
Printers	3-5 years
Wireless Devices	3-5 years