Diagnostic Imaging Records Coordinator

SUMMARY

Under general supervision and in accordance with established policies and procedures, the employee is responsible for receiving and processing requests for digital medical images from a variety of internal and external sources, storing digital medical images from outside entities, and collecting and storing outpatient exam related paperwork for multiple affiliates. Brown University Health employees are expected to successfully role‑model the organization’s values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers, and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors, which tell us how we work together and how we get things done: Instill Trust and Value Differences, Patient and Community Focus, and Collaborate.

RESPONSIBILITIES

Performs a variety of clerical, filing, and record‑keeping duties in support of the Diagnostic Imaging Department and related areas. Interacts daily with physicians, lawyers, other professionals, outpatients or their family members. Utilizes judgment and thorough knowledge of departmental, hospital and external agency systems and operations to research and reconcile clerical, procedural, and judgment errors. Gathers and interprets information from many sources, and prepares, summarizes, and expedites processing of such information. Provides resource assistance to other personnel. Maintains standards of professional and ethical conduct. Uses the Life Image application to receive and push outside digital images to PACS for Radiologist/Technologist viewing and comparison for multiple affiliates. Prints film and burns CDs as requested, and retrieves films from an off‑site vendor for multiple affiliates. Prints and faxes patient reports. Scans all paperwork into LifeChart, as required. Gathers digital images for conferences and meetings as needed. Tracks destination and return of items through LifeChart. Releases preliminary examination reports via telephone or fax to authorized personnel, including physician offices or other hospitals, while maintaining ethical conduct. Processes all requests from patients, physicians, other facilities, and attorney offices requiring patient images. Secures patient authorization to release medical information, according to departmental policy. Answers the telephone while representing the department during personal and telephone interaction with physicians, lawyers, and other professionals. Maintains inventory for the File Room, notifying the Supervisor of anything needed. Participates in the orientation of new employees by explaining information‑management procedures, protocols, policies, and documenting work as needed. Organizes, collates, classifies, and retrieves various Diagnostic Imaging information documents and other output products. Manages association of previous Diagnostic Imaging film and documents with current film and documents for presentation to attending Radiologists and residents for clinical interpretation. Works with clinical and support members in other hospital departments to coordinate timely compilation of vital Diagnostic Imaging documents. Works with the Records Manager to coordinate and maintain departmental film and document tracking mechanisms. Operates all peripheral equipment associated with the information‑management system within the department. Reviews, edits, and verifies the accuracy of a variety of records, reports, and other items. Identifies clerical, procedural, and occasionally judgment errors, researches all available sources, and makes adjustments to reconcile errors, as necessary. Provides resource assistance to clerical personnel within and outside the immediate work area and assists in resolving operational or technical problems by researching the source and recommending resolution. Conducts special projects for the department using experience‑based knowledge of departmental and hospital policies, procedures, and operations. Participates in monthly staff meetings. Performs other related duties as required.

MINIMUM QUALIFICATIONS

BASIC KNOWLEDGE: Level of knowledge generally obtained through the completion of high school. Demonstrated knowledge and skills necessary to provide care to patients throughout the lifespan, with consideration of aging processes, human development, and cultural patterns. Knowledge of medical terminology and strong organizational skills. Interpersonal skills for effective communication with patients, visitors, physicians, and hospital staff at all levels. Typing and strong math skills. Detail orientation. Analytical ability to locate, research, and resolve errors and problems. Organizational skills to gather, assemble, and maintain data from a wide variety of sources. Ability to operate standard and automated office equipment, including an online computer terminal. Typing ability is not that of a correspondence typist. EXPERIENCE: Six to twelve months of progressively more responsible job‑related experience, familiarizing the employee with most, if not all, departmental operations and associated regulations. Ability to read clinical information and interact effectively with other professionals. Ability to comprehend information‑management techniques and act independently in a dynamic clinical setting. Knowledge of anatomical and medical terminology. Proficiency in navigating a Windows‑based personal computer application and a clinical information system. Demonstrated customer‑service skills.

WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS

Normal office environment. Requires standing, bending, sitting, and moderate lifting. Sufficient visual acuity and manual dexterity for use of computer keyboard and other common office equipment. Generally good working conditions with little discomfort from dust, noise, or heat.

INDEPENDENT ACTION

Incumbent functions independently within the department’s policies and practices. Refers specific complex problems to the Supervisor when clarification of departmental policies and procedures is required.

SUPERVISORY RESPONSIBILITY

None. May initiate training of new employees or communicate workflow changes and may provide performance feedback to the Supervisor for new employees. Pay Range: $21.09 – $22.04 Location: Rhode Island Hospital – 593 Eddy Street, Providence, Rhode Island 02903 Work Type: Monday – Friday flexible hours Work Shift: Variable Driving Required: No Union: International Brotherhood Teamsters Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. #J-18808-Ljbffr Brown University Health