Courtesy Officer - High Rise Commercial Building (Brickell)

Location: Brickell, Miami, FL Company: SMI Position Type: Full-Time Schedule: Monday – Friday | 9:00 AM – 5:00 PM Pay Rate: $18.00 per hour Position Overview SMI is currently seeking a professional, energetic, and highly customer service-oriented Courtesy Officer to join our team at a prestigious high-rise commercial building located in Brickell. We are looking for someone who genuinely enjoys working with people, creating positive experiences, and putting a smile on people’s faces every day. This position is ideal for an individual who takes pride in professionalism, hospitality, and providing exceptional service in a high-end commercial environment. The Courtesy Officer will serve as a visible and welcoming presence within the building while assisting tenants, guests, visitors, and building management with daily operations and customer service needs. Key Responsibilities Customer Service & Hospitality: Provide exceptional customer service to tenants, visitors, vendors, and guests. Greet individuals entering the property in a professional and friendly manner. Create a welcoming and positive atmosphere throughout the building. Assist tenants and visitors with directions, questions, and general support. Build positive relationships with tenants and property staff. Lobby & Property Presence: Maintain a strong and professional presence within the lobby and common areas. Monitor building activity and assist with maintaining a safe and organized environment. Observe and report unusual activity, concerns, or incidents to management. Support building operations and tenant requests when needed. Access Control & Visitor Assistance: Assist with visitor check-in procedures and access monitoring. Ensure building policies and procedures are followed by guests and vendors. Provide assistance during deliveries, tenant events, and daily building activity. Communication & Reporting: Communicate effectively with property management, tenants, and team members. Complete daily activity reports and incident documentation when required. Report maintenance concerns, safety issues, or security-related observations promptly. Qualifications Must possess a valid Florida Security D License. Strong customer service and communication skills. Professional appearance and positive attitude. Ability to work in a fast-paced commercial environment. Dependable, punctual, and team-oriented. Comfortable interacting with high-profile tenants and guests. Previous experience in customer service, hospitality, concierge, or security preferred. Bilingual (English/Spanish) is a plus but not required. #J-18808-Ljbffr Security Management Innovation