Request for Assistance Analyst

AceStack LLC

Job Title : Request for Assistance Analyst

Location : Bellevue, WA (ONSITE)
Full Time ONLY

Job Description

Must Have Technical Skills :

M365; IT IS; Digital: Microsoft Azure; ADG; PM

Roles & Responsibilities:
• Receive, acknowledge, and log incoming RFAs in FastTrack tooling (FTOP / CRM).
• Ensure the request is captured correctly with complete customer, tenant, workload, and contact details.
• Validate customer eligibility for FastTrack benefits as per the defined guidelines
• Assess whether the requested support is in scope for FastTrack
• Triage RFAs using defined FastTrack rules accurately
• Maintain 100% data hygiene in FastTrack systems
• Communicate professionally with customers and internal teams

Apply

Vacancy posted 4 days ago

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