Automotive Service Advisor

Defiance, United States Put your naturalknack for pleasing people to work! If you can make customers feelwelcome and confident that their needs are being met, then ourdealership may be your next career home. We need more than aService Advisor; we need an expert in the art and science ofcustomer service--someone who is equally as comfortable greetingcustomers as they are scheduling appointments and acting as aliaison between our customers and our servicetechs. JobResponsibilities Attitude iseverything—greet service department customers promptly andcourteously Listen to eachcustomer and clearly articulate repair needs totechs Upsellrecommended/additional services using low-pressure,high-integrity methods Provideaccurate estimates of repair/maintenancecosts Adherence todealership policy on customer vehicle care andoperation Follow up oneach repair and keep customers informed ofprogress Sell andmanage extended warranties Inspect repairquality and ensure that all work is complete Notifycustomers when vehicles are ready for pickup Review andexplain repairs and associated costs withcustomers Handle minorcustomer concerns and complaints Keep ServiceManager informed of all problems and potentialproblems MaintainCustomer Satisfaction Index (CSI) scores in accordancewith dealership standards Requirements Experiencepreferred but not required Compensationis based on experience and is competitive with the retail automotive market. We offer excellent benefits. Our company maintains a strong policy of equalemployment opportunity for all associates. We hire, train, promote andcompensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex,national origin, age, marital status, disability or citizenship, as well asother classifications protected by applicable federal, state or local laws. #J-18808-Ljbffr