Salesforce Solution Architect

Solution Architect

The Solution Architect is expected to demonstrate in depth knowledge of customer engagement solutions and Salesforce platform capabilities. This role is also expected to demonstrate structured architectural design capabilities as well as expertise in business process re-engineering. This person should be a quick learner to precisely understand business operational model and processes, and an out of the box thinker.

Required Skills

Salesforce, Administrator, Advanced Administrator, Sales Cloud Consultant, Service Cloud Consultant, Platform App Builder

Job Duties

Accountable for solution design of Salesforce platform and related technologies by introducing innovative solutions in line with business objective and market trends. Accountable for solution confirmation for all CRM solutions to ensure best practices are followed and to ensure solution is seamlessly integrated to existing solutions. Accountable for solution platform capability planning and roadmap, and organic growth of capabilities along with project delivery. Accountable for integration of CRM solution with other enterprise solutions like contact center, order management and e-commerce etc. Manage a team of architects working in multiple locations including overseas and foster a culture of teamwork and continuous improvement. Accountable for solution delivery of special projects, proof of concepts and enhancement projects. Responsible for architectural governance and best practice design. Ability to effectively and timely communicate with business and IT stakeholders. Coordinates/collaborates with product vendors for product issue resolution and product upgrades and solutions. Ability to work with product owner, business owner and functional leads to help build solution options. Manage and track root cause analysis and preventative action items for high severity and reoccurring issues. Lead solution authority board to design/correct/optimize project level solution in design & delivery stages. Collaborates with business to understand their requirement and partners with other IT platforms and IT shared services to provide solution and ideas to business. Mentor resources and take on leadership roles to expand team's skills. Accountable for recruitment and performance review/improvement of team members. Leader of change control board to assess solutions and estimations. Regularly reviews service provider performance to identify and confirm performance problems; notifies Vendor and VMO management of issues and escalates to business and IT leaders with regards to vendor performance issues and improvement plans. Contractor Management: Oversight of contractor work and performance, including coordinating with Centers of Competence in identifying, onboarding and evaluating vendor performance.

Job Requirements

Bachelor's degree in Computer Information Systems or another related field, or equivalent work experience. Preferably 7+ years in Information Technology in progressive levels of responsibility and leadership. Salesforce-driven solution design experience is required and Salesforce certified training & credentials are required: Administrator & Advanced Administrator, Sales Cloud Consultant, Service Cloud Consultant, Platform App Builder. High level understanding of several components of IT such as: Product Management, Technical Architecture, Business Analysis, Testing or Operations and Support.