Patient Care and Finance Specialist

Job Description

Job Description

Step into a rewarding career at Molen Orthodontics as our new full-time Patient Care and Finance Specialist in Sumner, Washington. If you're driven by meaningful work, a fun and lighthearted team, and professional growth, this full-time in-office opportunity could be your next significant move.

WHY SHOULD YOU CONSIDER JOINING US?

At Molen Orthodontics, you'll do more than just work-you'll make a difference every day. We offer our team great pay and generous benefits!

THE GREAT PAY

Earn $20 – $22 per hour .

OUR SOLID BENEFITS

• Health insurance
• Vision
• 401(k) with company match
• Bonus structure
• Company parties
• HSA/FSA
• Life insurance
• Short- and Long-term disability
• Uniforms
• Anniversary bonus
• Holiday pay (4 pd)

WHO ARE WE?

At Molen Orthodontics, we've been creating confident smiles for over 50 years, and we believe our team is the heart of that success. Founded in 1972 with a bold vision to transform orthodontic care, we've grown into a collaborative, customer-obsessed practice that blends cutting-edge technology with artistic precision. Today, Dr. Rick, Dr. Aaron, and Dr. Chris lead a passionate team dedicated to innovation, excellence, and making every patient's journey extraordinary. When you join Molen, you're not just taking a job - you're becoming part of a supportive community that values growth, creativity, and the power of teamwork. If you're ready to help shape the future of orthodontics, we'd love to welcome you to the Molen family.

WHAT DOES YOUR DAY ENTAIL?

You will work full-time, in-office, Monday through Friday. Shifts will be 7am – 4pm or 8am – 5pm , providing a predictable schedule with your evenings and weekends free.

As a Patient Care and Finance Specialist, you will start your day by reconciling daily deposits and posting payments and charges to patient and insurance ledgers. Throughout the day, you will handle dental insurance billing and verify patient benefits with precision and care. You will review and process patient contracts and other supporting documentation, ensuring every detail is accurate. Your day will also include responding quickly and accurately to employee and client inquiries by phone and email, resolving patient or insurance account issues, and handling incoming and outgoing mail related to the finance department. Working within our call center, you will answer incoming patient calls, make outbound calls, and schedule appointments. Collaboration with the patient care hub, sales, and concierge teams will be a regular part of your routine, and you will provide daily reporting on key performance indicators.

PATIENT CARE AND FINANCE SPECIALIST REQUIREMENTS:

• High school diploma or equivalent
• 1+ year(s) of insurance coordinating experience
• Outstanding communication and interpersonal abilities (in person, over the phone, and written)
• Well-organized with sharp attention to detail
• Excellent knowledge of Outlook, Word, and Excel
• Solid time management and prioritization skills
• Self-motivated and able to work independently and as part of a team
• Ability to maintain rapport with patients, parents, doctors, staff, and community
• Basic understanding of advanced math

An associate's degree is preferred. Be our new Patient Care and Finance Specialist! Apply now with our mobile-friendly application and discover how you can grow your career at Molen Orthodontics.

Must have the ability to pass a background check.