Admission Coordinator I

Join

The Denver Hospice

and become part of a deeply mission-driven team with a proud legacy of providing exceptional hospice and palliative care to our community. Here, clinical excellence and compassion go hand in hand, supported by dedicated colleagues, excellent benefits, and a shared commitment to elevating care for patients and families when it matters most.

The Denver Hospice has immediate opening for an

Admissions Coordinator I. LOCATION:

Denver, CO STATUS:

Full-time SCHEDULE:

Mon-Fri, 8:00a-5:00p or 9:00a-6:00p, rotating weekends HOURLY PAY RANGE:

$23.91 - $26.26 per hour SUPPLEMEMENTAL PAY:

Based on position, schedule and/or availability: Overtime MILEAGE AND EXPENSE REIMBURSEMENT:

Sixty-two and a half cents per mile – one of the highest in the industry! CULTURE, BENEFITS AND PERKS: We value engagement, community, and outreach initiatives and know it matters for our team members and our patients. We provide welcoming and supportive care to our patients and a work environment where all team members feel respected and valued. We support a culture of work-life balance and provide team members with two, free, confidential and robust benefit programs designed to provide solutions to the logistical and financial problems that arise in life. Employer pays over 90% of employee medical premium in some plans Health Savings Account (HSA) with significant Employer Funding: Single $1,000, Family $2,000 Extensive Paid Time Off (PTO/Vacation Pay): 17 days in the first year for FT team members Seven Paid Holidays with an additional Floating Holiday 403(b) Retirement Plan with Employer Match: 50% match up to 8% of total compensation Company-Paid Life and AD&D Insurance Career & Logo wear Education Reimbursement Program Clinical Career Ladders Certification Pay Generous Discover-a-Star Team Member Referral Program Team Member Service Awards Early Wage Access Legal and Identity Protection Robust Leadership Development Training Programs THE DIFFERENCE YOU’LL MAKE As a member of the Patient Access team, you will often be one of the first connections patients, families, and healthcare partners have with our hospice and palliative care services. Your ability to listen, provide clear information, and respond with compassion can make a meaningful difference during an important and often difficult time. You will coordinate referrals and support the admission process in accordance with established admission and patient access criteria, helping patients and families understand available care options and connecting them with the appropriate services. You will collaborate closely with clinical, business development, and other team members to facilitate assessment visits, address barriers to admission, and create a responsive and supportive experience for patients, families, and referral partners. WHO YOU’LL WORK WITH Reports to the Patient Access Manager and works collaboratively with Clinical, Business Development, physicians, healthcare providers, facilities, referral partners, and other members of the hospice and palliative care team. WHAT YOU’LL APPRECIATE ABOUT THIS ROLE The opportunity to make a meaningful difference for patients and families at an important point in their healthcare journey. Being part of a mission driven organization committed to compassionate hospice and palliative care. Serving as an important connection between patients, families, referral partners, and the clinical teams who provide care. Working collaboratively with healthcare professionals and team members who share a commitment to timely, responsive, patient centered care. The opportunity to combine compassion, communication, organization, and problem solving in work that has a direct impact on the patient and family experience. Building knowledge and expertise in hospice and palliative care while contributing to a highly coordinated interdisciplinary care environment. WHAT YOU’LL DO Serve as a knowledgeable and compassionate first point of contact for patients, families, healthcare providers, referral sources, and other internal and external customers seeking information about hospice and palliative care services. Provide clear and supportive information to patients, families, and healthcare partners regarding available care options, including care in the home, long term care and assisted living communities, and hospice inpatient settings. Build effective working relationships with discharge planners, referral sources, and other healthcare partners. Work closely with Business Development, Clinical, and other team members to facilitate timely evaluation and access to appropriate patient care. Receive and accurately document complete referral information, schedule assessments using the computer based appointment system, identify insurance coverage, and assist in coordinating the admission process. Collect and verify insurance coverage information and communicate relevant information to appropriate hospice team members to support timely access to care. Collaborate with physicians, healthcare providers, facilities, and other members of the medical community through phone, EMR systems, email, and other established communication methods to support responsive service and continuity throughout the referral and admission process. Complete required data entry accurately and efficiently. Initiate and present admission documentation to appropriate patients and families based on need, payer source, financial benefit, and applicable legal requirements. Identify questions, concerns, or potential barriers to admission and communicate them promptly to the appropriate team member to support timely resolution and patient access. Represent the hospice and palliative care programs as an ambassador of the organization, providing tours and information about services with professionalism, compassion, and sensitivity to the needs of patients and families. Perform other duties and projects as requested. THE STRENGTHS YOU’LL BRING A genuine connection to our mission and values and an understanding that every interaction contributes to the experience of patients, families, and healthcare partners. Knowledge of hospice philosophy, admission criteria, healthcare services, and medical insurance, or the ability and desire to develop this knowledge. Compassion, empathy, patience, and respect when supporting patients and families who may be navigating complex and emotionally difficult circumstances. Strong communication and listening skills with the ability to explain information clearly and appropriately to patients, families, healthcare professionals, and referral partners. Sound judgment and the ability to recognize questions, concerns, or circumstances that should be escalated to clinical or leadership team members. Strong computer skills, including Windows based applications, and the ability to effectively perform intake functions within a paperless environment and electronic medical record systems. Professional telephone and electronic communication skills and a commitment to responsive, respectful service. The ability to manage multiple priorities and time sensitive responsibilities while maintaining accuracy, organization, attention to detail, and follow through. A collaborative approach to working across disciplines and departments, with flexibility, professionalism, and shared accountability for patient care. An understanding of the relationship between timely access, excellent patient care, the patient and family experience, and organizational quality outcomes, including Hospice Item Set, CAHPS, and other publicly reported industry and accreditation quality measures. Commitment to maintaining appropriate professional boundaries and protecting patient and family confidentiality in accordance with HIPAA and organizational requirements. Commitment to continued learning through team meetings, in services, continuing education, professional development, and annual education requirements. WHAT YOU’LL NEED TO SUCCEED Minimum Education: High school diploma or equivalent required. Degree from an accredited college or university in healthcare, business, human relations, or a related field preferred. Minimum Experience: Six (6) months of clerical and/or customer service experience required. Experience in a healthcare environment preferred. Experience supporting patients, families, healthcare providers, referral sources, or healthcare admissions is desirable. Required License: None PHYSICAL REQUIREMENTS Ability to lift/carry a minimum of 30 lbs. Care Synergy is a network of mission driven, nonprofit healthcare organizations dedicated to caring for very ill, frail, and primarily elderly individuals by keeping them at home and out of the hospital while maximizing comfort, dignity, and quality of life. The Care Synergy enterprise includes a group of collaborating nonprofit Affiliates across Colorado’s Front Range that share resources, expertise, and infrastructure to deliver high quality, compassionate care. Collectively, the enterprise generates approximately $100 million in annual revenue and serves thousands of individuals and families each year through hospice, home health, palliative care, CAPABLE, wellness, and PACE programs. Across the Care Synergy network, the organizations provide significant community impact, including more than 7,000 hospice patients served annually, more than 2,000 palliative care patients, more than 355,000 hospice days of care each year, and more than $1.6 million in charitable care provided annually. Care Synergy affiliated programs include The Denver Hospice, Pathways Hospice, Pikes Peak Hospice and Palliative Care, Colorado Visiting Nurse Association, CAPABLE, and Superior Medical Equipment, along with PACE programs including Colorado PACE and Pathways PACE. If you need assistance completing the electronic application please contact our Talent Acquisition team via email at View email address on click.appcast.io. You may also call the Human Resources Department at View phone number on click.appcast.io. Applications can be completed in-person at any one of our affiliate office locations.

The Organization does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, gender identity, pregnancy, national origin, age, disability, creed, ancestry, genetic information, marital status, sexual orientation/identity, transgender status, military or veteran status, or any other characteristic protected by federal, state, or local law. This prohibition includes unlawful harassment based on any of these protected classifications.