Student Services Specialist Sr

Student Services Specialist Sr



Job ID: 323286

Location: Chandler-Gilbert Comm College

Full/Part Time: Full Time

Regular/Temporary: Regular


Hourly Rate

$20.81-$27.06/per hour

 

Grade

111

Work Schedule

Fall/Spring: Monday: 9:00 a.m.-6:00 p.m.; Tuesday-Friday: 8:00 a.m.-5:00 p.m.

Summer: Monday-Thursday: 7:00 a.m.-6:00 p.m.; Friday: Off

Work schedule may vary. May be required to work evenings and weekends.

Work Calendar

12 Months

Maricopa Summary

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world.

We focus on people-not profits. 
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. 

We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Benefits

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)

• Sight-On-Site Eye Care Services

• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) 

Job Summary

Provides academic advisement to new and continuing students both in-person or virtually with high levels of accuracy and customer service. Advises assigned caseload of students and facilitates outreach strategies that enhance student retention and persistence. Works in coordination with FOI Academic Advising Analyst(s) and assigned student support team. Provides academic advisement to all credential-seeking students regarding program and degree requirements, academic progress, university transfer, and graduation eligibility. Evaluates unofficial transcripts for academic planning and course approval purposes and creates personalized academic plans for students. Implements strong problem-solving and troubleshooting skills to resolve more complex student services concerns requiring extensive knowledge of academic advising and student services regulations and policies. May evaluate program admissions eligibility. May coordinate office workflow and provide training to other staff members. 

Essential Functions

30% - Educational and Career Planning

* Provide comprehensive academic and career planning to credential-seeking students with a high level of accuracy, professionalism, and customer service.
* Advise students individually and in group settings through scheduled appointments, drop-in services, and virtual and in-person modalities.
* Assist students with career exploration, program selection, and the development of multi-semester academic plans aligned with transfer goals, degree completion, or career pathways.
* Interpret college policies, procedures, catalog requirements, academic regulations, and transfer information to support informed student decision-making.
* Maintain accurate, thorough, and timely advising notes and student records in accordance with institutional standards and FERPA guidelines.

30% - Advanced Advising Functions & Caseload Management

* Serve as the primary advising contact for an assigned student caseload; monitor enrollment, academic progress, retention indicators, and completion milestones.
* Provide proactive outreach, enrollment nudges, and just-in-time advising interventions in coordination with Field of Interest (FOI) Advising Analysts and the student support team.
* Review complex program requirements and assess student eligibility for competitive program admissions.
* Resolve escalated or moderately complex student situations requiring advanced problem-solving and cross-departmental coordination.
* Perform advanced student records functions, including but not limited to program plan changes, degree audits, graduation reviews, course applicability, and eligibility considerations related to financial aid.

15% - Field of Interest and Student Success Collaboration

* Collaborate with faculty, Enrollment Services, Financial Aid, Career Services, Student Success, and other campus partners to support holistic student success.
* Identify barriers to student success and connect students with appropriate campus and community resources.
* Participate in cross-functional teams, committees, and retention initiatives.
* Participate in Field of Interest programming and Student Success events.

15% - Training & Operational Support

* Support the onboarding, training, and mentoring of new advising and enrollment services staff.
* Assist with advising service operations, including scheduling workflows, service coverage coordination, and daily operations to ensure continuous student access.
* Contribute to the development, implementation, and continuous improvement of advising procedures, workflows, and service delivery models.
* Participate in project implementation and operational initiatives that support advising effectiveness.
* Serve as a departmental advising liaison for Student Affairs and college-wide committees.

10% - Data Monitoring, Reporting & Compliance

* Utilize student information systems and advising technologies to track student engagement and outcomes.
* Analyze caseload trends and report data to support retention and completion initiatives.
* Ensure compliance with institutional policies, academic regulations, and applicable state and federal requirements.
* Support assessment and continuous improvement efforts related to advising effectiveness.
* Assist with program application intake, processing, and data entry within the student information system, as assigned.

 

Minimum Qualifications

Associate's Degree from a regionally accredited institution and two (2) full-time equivalent years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs. 

OR 

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. 

Desired Qualifications

1. One (1) or more years of full-time equivalent experience providing academic advisement in a community college or university setting.

2. Experience tracking, monitoring, and reporting enrollment, retention, persistence, and completion data for student populations or cohorts.

3. Experience utilizing student information systems to support advising, enrollment, retention, or other student services functions.

4. Experience coordinating and facilitating group advising presentations, workshops, trainings, and orientations.

5. Experience leading, coordinating, or supporting student success, retention, or operational initiatives in a higher education setting.

6. One (1) year of relevant MCCCD work experience within the previous two years.

**** Experience within other community college systems or higher education institutions is valued and may be considered in addition to MCCCD experience. External candidates are encouraged to apply.

 

Special Working Conditions

May be required to work at multiple sites or locations.

May be required to work evenings and weekends.

May be required to sit for a prolonged period of time; viewing a computer monitor.

How to Apply

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. 

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered. 

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load) 
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD's policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at View email address on click.appcast.io 

MCCCD is an Equal Opportunity Employer. 

 

Posting Close Date

Apply on or before September 24, 2026 to be considered.

 

To apply, visit


je-a681b69ed73f49ccb1923b0cfdf77f6e