IT Site Support Administrator
Full-time
Solution Partners, Inc.
We need someone who can work onsite in Memphis, TN office.
This candidate will be part of a team responsible for providing onsite IT support services at client locations. Full-time technician with strong customer service skills, good tier II end user device support experience and a general knowledge of network/server platforms.
Additional Notes
- Ideally working in a warehouse environment
- Experience with deploying software\imaging using SCCM
- Experience troubleshooting warehouse device equipment such as RF barcode scanners, label printers, desktop/laptop computers and other peripherals/devices
- 2+ years of experience troubleshooting DNS, DHCP, VPN and Cisco networking device issues
Responsibilities
• Build relationships with our Warehouse Operations team by spending time on the warehouse floor to learn their workflows so we can better assist them with technical issues.
• Responsible for troubleshooting and remediation of a wide variety of complex technical issues ranging from RF scanners, SAP lockouts, network connectivity, and warehouse equipment issues.
• Prioritize tickets to ensure our local and remote end users receive updates and resolutions in a timely manner.
• Collaborate and provide technical support across cross functional IT teams to solve high impact incidents with a sense of urgency by providing on-site eyes and hands support.
• Resolve complex technical problems using standard operating procedures.
• Demonstrate accountability and ownership by employing a strong work ethic to solve complex problems from start to finish.
• Perform research independently by asking clarifying questions, gather relevant data, and resolve the manner using a data driven approach.
Qualifications
- Five or more years of experience in computer operations, or desktop support areas doing similar work as duties outlined above.
- CompTIA A+ Certification, MCSE, or other IT Certifications.
- Working knowledge of and experience with Windows10, Office365, Teams and SCCM.
- Experience with Inventory / Asset Tracking software.
- Ability to follow written IT policies and procedures.
- Strong communication and interpersonal skills.
- Strong organizational skills and a strong attention to detail.
- Ability to work independently with minimal supervision.
- Ability to unboxing and disposal of OEM packaging.
- Routine transporting of items up to 30 lbs.
Vacancy posted 1 day ago
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