Strategic AI adoption lead (West)

About WRITERWRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI. About the roleWRITER is looking for a customer success professional who will own deployment and activation success across a customer portfolio. You'll embed deeply into your customers' organizations, understand their business objectives, and build the programs, communities, and frameworks that turn AI investment into measurable outcomes. You'll partner closely with a Transformation lead to identify the right WRITER capabilities for each use case, then design and execute the strategies that drive meaningful adoption: building champion networks, running customized workshops, and advising customers on how to scale their AI programs over time.The ideal candidate brings a builder's mindset to customer success: you're not waiting for customers to engage, you're creating the conditions for it.This is a hybrid role based in our San Francisco or Seattle hub. ‍️ What you'll doOwn activation and platform successDeeply understand each customer's specific use cases, business objectives, and success metricsBuild and co-develop custom AI solutions with customers, translating their specific use cases into workflows that drive measurable business impactDesign and execute activation strategies that drive measurable platform adoption and business outcomesImplement champion programs, office hours, usage dashboards, customized trainings, and workshopsBuild champion communitiesCreate advocate networks and champion communities within customer organizationsEstablish power user communities that drive peer-to-peer learningTrain internal customer trainers to scale enablementDesign innovative customer experiences that deepen engagementLead educational workshops & live eventsFacilitate dynamic live and virtual training sessions tailored to diverse audiencesPartner with curriculum team while owning customization and delivery for your customersCreate memorable learning experiences that inspire action and drive adoptionContinuously improve & collaborateRefine materials based on customer feedback and adoption dataWork cross-functionally to understand evolving customer needsIdentify gaps and champion new training opportunitiesBuild deep relationships with customer stakeholders and executive sponsors️ What you needCustomer success & activation expertiseAt least 9 years of proven track record owning activation success and driving measurable adoption outcomesDeep experience understanding customer use cases: you discover, map, and leverage specific workflows and business objectivesExperience implementing activation strategies: champion programs, office hours, dashboards, and workshopsSuccess building advocate networks and power user communitiesAbility to connect platform usage to business outcomes and articulate ROIAI & technical proficiencyAbility to scope, design, and deliver custom solutions and demos tailored to customer use cases, working hands-on alongside business stakeholdersComfortable understanding technical concepts and communicating them effectively to varied audiencesAbility to demonstrate use cases and articulate business valueFacilitation & education skillsExpertise delivering virtual and live instructor-led workshopsSkilled at tailoring content and delivery to diverse audiences based on their use casesAbility to partner effectively with curriculum teams while owning customization and deliveryCollaboration & growthExcellence building relationships with stakeholders at all levelsStrong program management skills and natural advisor mindsetThrive in fast-paced environments; comfortable with experimentationSelf-aware, feedback-driven, and committed to continuous growthNoteTravel Requirements: 25% domestic and international travel may be required. Benefits & perks (US Full-time employees)Generous PTO, plus company holidaysMedical, dental, and vision coverage for you and your familyPaid parental leave for all parents (16 weeks)Fertility and family planning supportEarly-detection cancer testing through GalleriFlexible spending account and dependent FSA optionsHealth savings account for eligible plans with company contributionAnnual work-life stipends for:Wellness stipend for gym, massage/chiropractor, personal training, etc.Learning and development stipendCompany-wide off-sites and team off-sitesCompetitive compensation, company stock options and 401kWRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.Compensation Range: $167.5K - $219.5KLocationSan Francisco, CA; Seattle, WAEmployment TypeFull timeLocation TypeHybridDepartmentDelivery & customer successCompensationSFOTE $173.5K – $219.5K • Offers Equity • Offers CommissionOther US LocationsOTE $167.5K – $211.5K • Offers Equity • Offers CommissionWRITER is committed to transparent, market-based compensation practices. Compensation offered will be determined by multiple factors such as role scope and complexity, location, experience, knowledge, and skills. Cash compensation is only one part of WRITER’s competitive Total Rewards package, which can also include equity, an immersive purpose-driven culture, career development, and thoughtfully designed benefits and well-being offerings.