Outbound Operations Manager

Job Description

Job Description

Location: Aurora, CO (on-site)
Employment Type: Full-Time
Compensation : $70,000-$80,000 annually

A customer’s experience with our brands depends on more than the products we make. It also depends on those products being picked, packed, and shipped safely, accurately, and on time.

At Fenix Outdoor, we’re looking for an experienced Outbound Operations Manager to lead the people, processes, and daily priorities behind our outbound distribution operations. You will oversee order fulfilment, picking, packing, shipping, replenishment, and outbound inventory flow within our multi-brand Aurora Distribution Center.

This is a role for someone who enjoys developing leaders, bringing clarity to complex operations, and using data to turn challenges into practical improvements. You will help create a safe, accountable, and engaged workplace while ensuring our teams consistently deliver the quality and service our customers expect.

WHAT YOU WILL DO

As our Outbound Operations Manager, you will lead the daily execution and continued development of our outbound warehouse operations, balancing people leadership, customer commitments, productivity, safety, and long-term operational improvement.

Outbound Operations

• Lead outbound warehouse functions, including order picking, packing, shipping, replenishment, wave planning, trailer loading, carrier compliance, and outbound inventory accuracy

• Ensure customer orders are completed accurately and shipped on time

• Develop daily and seasonal labor plans based on order volume, business priorities, and forecasted demand

• Balance staffing and workload across multiple shifts to support productivity and service goals

• Communicate operational priorities clearly throughout the department

• Partner closely with Inventory, Inbound, Transportation, Customer Service, Planning, IT, and other Distribution Center teams

Leadership & Team Development

• Lead, coach, and develop Warehouse Supervisors, Team Leads, Key Trainers, and hourly associates

• Set clear expectations and provide regular feedback, coaching, performance reviews, and development planning

• Build a high-performing culture grounded in safety, accountability, teamwork, employee engagement, and continuous improvement

• Identify and develop high-potential employees while supporting succession planning

• Partner with Human Resources and operational leaders on recruitment, onboarding, retention, recognition, and employee engagement initiatives

• Create an environment where employees understand how their work contributes to the success of the team and to the experience of our customers

Performance & Continuous Improvement

• Monitor operational performance through measures such as labor efficiency, order cycle time, on-time shipping, pick and packing accuracy, capacity utilization, overtime, and cost per order

• Analyze daily operational data to identify trends, bottlenecks, risks, and opportunities for improvement

• Lead Lean and continuous improvement initiatives that simplify workflows, reduce waste, and improve productivity

• Develop and maintain clear Standard Operating Procedures

• Improve warehouse layout, slotting, replenishment methods, labor allocation, and outbound workflow

• Support capital improvement projects, warehouse expansion initiatives, system enhancements, and automation efforts

• Use sound judgment to balance cost management with safety, quality, employee wellbeing, and customer service

Safety, Quality, & Training

• Promote a safety-first culture and ensure compliance with OSHA requirements and company safety standards

• Conduct safety audits, facility inspections, incident reviews, and corrective action planning

• Maintain high standards for outbound order accuracy, inventory integrity, and shipping quality

• Lead root-cause analysis when defects, errors, or operational issues occur

• Partner with Key Trainers and department leaders to maintain effective onboarding and cross-training programs

• Ensure employees are properly trained on equipment, safety procedures, shipping processes, warehouse systems, RF technology, and Standard Operating Procedures

Systems & Operational Planning

• Use warehouse technologies and reporting tools, including WMS, ERP and transportation systems, RF scanners, labor management systems, Microsoft Excel, and Power BI

• Support WMS optimization and system improvements that strengthen visibility and operational efficiency

• Managed departmental labor budgets, overtime utilization, workforce scheduling, and staffing allocation

• Help ensure the operation is prepared for seasonal demand, changing priorities, and future growth

WHAT MAKES YOU A GREAT FIT

You are a steady, hands-on leader who can see both the people and processes behind a successful distribution center. You are comfortable walking the floor, coaching a supervisor, reviewing performance data, resolving an urgent shipping issue, and planning for the demands ahead.

You bring:

• A combination of 2 years of progressive high-volume warehouse or distribution center leadership experience.

• Experience leading operations with a medium-to-large distribution center

• Strong knowledge of warehouse KPIs and operational reporting

• Experience implementing continuous improvement initiatives

• A practical, approachable leadership style and the ability to set clear expectations

• Strong coaching, performance management, and team development skills

• Confidence making timely, data-informed operational decisions

• A strong understanding of warehouse performance measures and operational reporting

• Experience identifying inefficiencies and implementing sustainable process improvements

• Knowledge of warehouse safety practices, OSHA requirements, inventory management, and quality controls

• Strong organization, communication, conflict resolution, and project management skills

• Comfort working with WMS systems, ERP systems/operational technology, dashboards, and Microsoft Office

• A customer-focused mindset and a commitment to safe, accurate, and dependable execution

• Availability to work on-site at our Aurora, CO Distribution Center and provide leadership across shifts as needed

Preferred (but not required)

• Bachelor’s degree in Supply Chain, Business, Logistics, Operations Management, or a related field (equivalent warehouse leadership experience may be considered)

• Experience with eCommerce and retail distribution

WHAT WE OFFER

Click here to learn more about Fenix Outdoor’s benefits like:

• 401(k) with employer match to support your long-term financial wellbeing

• Comprehensive health and wellness benefits for full-time employees, including medical, dental, and vision coverage, long- and short-term disability

• Generous paid time off and paid company holidays to rest, recharge, and spend time outdoors

• Product discounts across Fenix Outdoor’s family of premium outdoor brands

• A strong commitment to sustainability , quality craftsmanship, and responsible business practices

ABOUT US

Fenix Outdoor is an international group of premium outdoor brands, including Fjällräven, Royal Robbins, Hanwag, and Devold of Norway, united by a shared mission: to enable all people to experience and protect nature.

From our Nordic heritage to our North American headquarters in Colorado, we're committed to creating durable, responsibly made products that inspire life outdoors. We believe businesses should contribute to stronger communities, healthier ecosystems, and meaningful experiences in nature. Sustainability, integrity, and long-term thinking guide everything we do.

✨ INTERESTED?

Tell us what excites you about leading the people and processes that help our products reach customers safely, accurately, and on time.

Please complete our brief online application and help us build a safe, engaged, and high-performing operation at the Fenix Outdoor Distribution Center.

Fenix Outdoor is committed to continually striving to create and promote a diverse and inclusive workplace for all employees. We provide equal employment opportunities. Our goal is to create a safe, fair and friendly work environment where everyone feels welcome and can thrive.