Laboratory Assistant

Patient Access Representative

Work under the supervision of the Director and department lead to enter and admit patients into the hospital and laboratory computers and order appropriate tests. Respond to questions and requests from lab customers answer telephones and direct calls as needed. Retrieve specimen maintain files specimen blocks and slides as needed. Logs all specimens into the computer prior to testing. Performs waived testing and phlebotomy. Collect or monitor the collection of specimens for certain special testing and maintain files relevant to referral service testing and hospital laboratory. Greet patients visitors and customers in a professional courteous manner.

Responsibilities:

• Verify proper labeling and specimen integrity with documentation as needed.
• Logs specimens into Meditech delivers specimens to designated department for testing. Places specimens on hematology analyzer. Centrifuges STAT specimens when needed.
• Performs waived testing as needed. Documents quality control. Enters results into the patients EMR.
• Perform phlebotomy as needed for outpatients. Enter patient data into hospital and laboratory computers to ensure correct identification processing and billing. Correctly assigns ICD-10 codes to referral accounts in a timely manner (within 24 hours). Calls physician office for missing billing information or required patient demographic information in a timely manner (within 24 hours).
• Order tests on specimens label specimens and deliver specimens to departments. Communicates with physicians offices and document any specimen issues.
• Serve as customer service contact for physicians offices to resolve requisition and specimen problems. Fax and mail reports to offices. Fill requests from client offices for specimen collection supplies.
• Answer telephones answer inquiries or direct calls to correct destination. Help customers as needed for excellent customer services. Communicate effectively with patients physicians and hospital staff. Gives excellent customer service while focusing on RESPECT Plus.
• Perform computer functions necessary to support specimen received accessioning specimens and result verification. Sends and files patient reports as needed.
• Maintain file of requisitions and reports.

Education:

H.S. Diploma - Required

Work Experience:

Four to six weeks orientation and training period to become competent. Additional time necessary for proficiency. - Required

Licenses and Certifications:

Basic Life Support (BLS) - Required within 90 Days

CPI: Nonviolent Crisis Intervention - Required within 90 Days

Travel Requirements:

About Us:

Mosaic Life Care is a health care system in northwest Missouri. With a vision of transforming community health by being a life-care innovator Mosaic places the holistic needs of patients first by providing the right care at the right time and place offering high value and quality health care.

Mosaic has a wide array of benefits to meet each employees individual needs. Our benefits were designed by listening to people just like you. Mosaic also offers several perks with a focus on ensuring our employees feel valued including concierge services employee lounge wellness programs free covered parking free on-site and virtual health clinics and many more. When paired with compensation and recognition it is what continues to make us the employer of choice for employees at any stage of their journey.