Scrum Master - AI Delivery

Scrum Master – AI Delivery The Scrum Master is responsible for ensuring structured, predictable, and transparent delivery of AI initiatives supporting insurance and claims operations. This role reinforces disciplined Agile practices, protects sprint commitments, and enables sustainable delivery velocity in a high-demand, regulated operational environment. The Scrum Master supports AI teams working on solutions that directly impact claims workflows, customer experience, financial outcomes, and regulatory compliance. Key Responsibilities Facilitate all Agile ceremonies, ensuring Sprint Planning sessions reflect realistic capacity and clear objectives grounded in operational priorities. Work closely with the Product Manager/Owner to confirm backlog readiness, ensuring stories are sufficiently detailed to reflect claims workflows, system dependencies, and compliance considerations before entering a sprint. Monitor delivery health using metrics such as velocity, throughput, cycle time, and unplanned work percentage, identifying patterns that may signal systemic inefficiencies or recurring disruptions. Actively protect sprint integrity while coordinating appropriate channels for reprioritization outside sprint boundaries when client escalations, regulatory updates, or operational emergencies arise. Identify impediments related to data access, integration constraints, security reviews, model validation processes, or cross-team dependencies, and work with Technology leadership to resolve them quickly. Reinforce discipline around change management, ensuring mid-sprint injection of urgent requests is controlled and stakeholders understand the operational impact of disrupting sprint commitments. Facilitate structured retrospectives that focus on delivery efficiency, collaboration effectiveness, and quality of outputs, fostering continuous improvement. Encourage psychological safety and shared accountability within the team, particularly important in AI initiatives that may require experimentation and iteration. Maintain transparent dashboards and reporting mechanisms that provide leadership with clear visibility into sprint progress, risk exposure, and delivery predictability without undermining team focus. Qualifications 5+ years of experience in Agile delivery environments. Experience supporting technical or analytics-driven teams. Understanding of regulated operational environments such as insurance or managed claims services. Strong facilitation, coaching, and conflict resolution skills. Ability to operate effectively within matrixed, multi-LOB enterprise structures. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. #J-18808-Ljbffr