Operations Specialist

General Functions The employee in this classification shall report to the Program Manager. The employee is part of the Treatment Team of the facility. The responsibilities are custodial in function, with the coordination of ensuring the cleanliness of the facility and the documentation of specific ACA standards, on‑going security of the facility; accountability for the client population; supervision and support of all clients in their daily routine and chore assignments; orientation of new clients; employee shall monitor client curfews and/or furlough; answer and log all phone calls; file all necessary paperwork and documentation in compliance with Volunteers of America Delaware Valley procedures and funding source requirements. Scope of Duties Interact (verbally and non‑verbally) with all clients, staff, and community members with respect and courtesy. Maintain client and staff confidentiality in compliance with administrative policies and procedures. Attend and participate in regularly scheduled staff meetings, supervisory conferences, and training sessions. Ensure cleanliness of internal structure daily. Ensure the building and surrounding external areas are kept presentable. Ensure trash cans are emptied daily. Ensure trash is properly discarded and that the dumpster does not present an unsanitary and unsightly view. Ensure sanitization of trash cans and liners are changed as needed. Ensure that bathrooms are clean, deodorized, and sanitized. Make certain they are appropriately supplied on a daily basis. Report maintenance needs to appropriate supervisor. Ensure windows and doors are clean. Ensure the floors are swept, mopped, and vacuumed daily. Ensure that floors are stripped, buffed and finished and that rugs are shampooed as needed. Ensure walkways are kept free and clear of snow and other debris. Ensure all stairs and doorways are free of obstruction. Maintain accreditation and licensing standards related to facility cleanliness and document all standards consistent with the Quality Assurance Plan. Maintain controls on all cleaning materials and ensure cleaning supplies are available. Document distribution of all cleaning materials and other hazardous materials. Ensure and document the completion of all assigned client chores. Complete hourly rounds of the facility, document facility conditions, ensure accountability for all residents on census. Review and verify the facility census at beginning and completion of each tour of duty. Relay census to funding source by mandated times each day. Monitor the sign‑in and sign‑out procedure for all clients. Initiate emergency follow‑up procedure when clients are late in returning to the facility or are absent without authorization. Conduct orientation of all new clients to the facility. The orientation shall include a review of rules and regulations, a general intake, and a review of fire safety and emergency procedures. Coordinate meal distribution to clients and work with supervisor in handling any problems with meals and meal distribution. Conduct inventory and secure client personal property upon termination from the program. Monitor medication to clients and document in the Medication Log. Schedule and document medical appointments for clients as needed with institution or providers; make the appropriate log entry of assigned clients and notify clients of their respective appointment dates and times. Conduct inspections and contraband searches of the entire facility in compliance with operational policies and procedures. Conduct random searches of clients and/or personal property as clients enter or leave the facility in compliance with Operational Policies and Procedures. Ensure all visitors sign in and sign out of the Visitor's Log. Include the purpose of the visit. Log phone calls and respond to inquiries in an appropriate manner, and in compliance with Operational policy and procedures. Conduct monthly fire drills as assigned and complete documentation. Conduct regular fire/safety checks of the facility; monitor all safety and emergency equipment; generate work orders to Central Maintenance for facility repairs. Make appropriate entries in daily log: Entries shall convey information concerning clients, building conditions, and/or other significant information. Each entry shall include the date and the time of entry and be signed by the writer. Transport and/or escort clients as directed. Document all disciplinary or special incidents involving clients and submit all appropriate forms to supervisor. File as directed. Provide support to case management function. Fulfill training obligations. Assure and document client's compliance with established pass regulations/procedures to include random phone verification to pass sites. Conduct drug and alcohol screens as directed or needed and report results to supervisor. Notify Food Service of meal count and receive food in the facility. Complete any duties assigned. ADA Essential Functions Occasionally required to smell, stoop. Regularly required to use hands to handle or feel. Frequently required to reach. Regularly required to stand, walk, sit, talk and hear. Occasionally required to lift and move up to 25 lbs. Regularly required to lift and move up to 10 lbs. Ability to observe an area that can be seen up and down or to the left and right while eyes remain on a given point. Ability to see clearly at 20 inches or less. Ability to see clearly at 20 feet or more. Ability to identify or distinguish colors. Credentials/Abilities The Employee in this position must have a minimum of a high school diploma or a GED with a minimum of 6 months experience as an agency program assistant. Previous work experience in human services preferred but not essential. Additional skills required include effective written and verbal communication skills and ability to interact appropriately with clientele. Must be able to pass criminal background clearance from funding source. Must complete approved training for ACA standards. This employee must demonstrate knowledge and competency of ACA standards and Corrections Services policies and procedures. Must possess valid driver’s license and be able to meet agency driver standards. EEO Statement EEO of "Individuals with Disabilities" and "Veteran Status"/AA. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Qualifications Education Required High School or better. Experience Preferred Requires high school diploma or GED and at least 6 months as an agency program assistant. Human services experience preferred. Must have strong communication skills and appropriate client interaction. Must pass background check, complete ACA training, and demonstrate knowledge of ACA standards and Corrections Services policies. Valid driver’s license and ability to meet agency driving standards required. #J-18808-Ljbffr