Retail Asset Protection Process and Systems Specialist

Description:
Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross functional collaboration? Then you may be the perfect addition to our team!


Cumberland Farms is one of the fastest-growing convenience retailers in the United States, committed to becoming America's #1 'one-stop' destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our US headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.

What We Offer:

• Competitive Wages
• Work today, get paid tomorrow through our earned wage access program*
• Paid Time Off
• Medical/Health/Dental Coverage
• 401K with Company Match
• Team Member Discounts
• Tuition Reimbursement
• Employee Assistance Program
• Health Savings Account
• Company Spirit Days
• Employee recognition and awards
• And much more!

Position Summary:

The Retail Asset Protection (RAP) Process & Systems Specialist plays a critical role in supporting shrink reduction, safety, and security initiatives through effective process and system solutions. The Specialist is responsible for leading projects related to security infrastructure, driving system enhancements, developing training, and supporting operational teams with tools that improve compliance, efficiency, and risk mitigation. The Specialist also serves as a subject matter expert and liaison for internal and external partners, supporting enterprise-wide security and loss prevention programs.

Responsibilities:

1. Training & Support:

• Collaborate with the RAP Process & Systems team to design, develop, and deliver training for RAP initiatives.
• Serve as a subject matter expert (SME) for RAP processes and systems, ensuring proper knowledge transfer to internal stakeholders.
• Support Retail Operations leadership (Regional Managers and District Managers across all banners) in the effective use of RAP tools and systems.
• Provide system and process training to RAP team members and cross-functional partners.
• Complete site assessments of high shrink or high safety concerns and offer solutions to protect team members, guests, and company assets.

2. Security System & Vendor Management:

• Act as project manager for all construction-related projects (NTI, Remodels, Reimages, etc.) that require CCTV or burglar alarms.
• Conduct site surveys, manage vendor proposals, and oversee installations to completion.
• Research and evaluate new security technologies for potential testing and implementation.
• Establish and manage vendor relationships to improve service delivery and reduce costs.
• Manage the burglar alarm monitoring and code database.

3. Project Management & Process Improvement:

• Lead or contribute to cross-functional projects focused on shrink reduction and safety.
• Identify and recommend improvements to RAP systems, processes, and procedures.
• Analyze and communicate data to drive informed decisions and mitigate risk.
• Develop and enhance systems to improve field visibility and security compliance.

4. Other Responsibilities:

• Create and deliver professional reports, documentation, and presentations for internal stakeholders.
• Foster an inclusive and collaborative working environment across all functions.
• Stay informed on industry trends and best practices in security and loss prevention.
• Perform other job-related duties as assigned.
• Must be able to perform essential job functions with or without reasonable accommodation.
• Be able to entry level troubleshoot CCTV and Burglar Alarm units to support cost savings and quicker up time.
• Support operations in managing alarm code portals.

Working Relationships:

Internal: DVPs, Regional Managers, District Managers, Store Managers, Inventory Team Members, I.T. Cash Management, Training, Store Accounting, HR, Marketing, Risk, Corporate Facilities and Planning Departments.

External: Local, State, and Federal Police agencies, Department of Homeland Security, Armored Car vendors, Security system vendors, and Banks

Requirements:
Minimum Education: Associate's Degree in a related field or a minimum of 5 years' experience in retail/Asset Protection/Inventory/Project Management/Vendor Management

Preferred Education: Bachelor's Degree in related field

Minimum Experience: 3-5 years in Retail, Loss Prevention, Inventory Management, Project Management, or IT

Preferred Experience: 5+ years in Retail, Loss Prevention, Inventory Management, Project Management, or IT

Licenses/Certifications: None required

Soft Skills:

• Strong written and verbal communication skills
• Ability to collaborate cross-functionally in a professional and solution-oriented manner
• Strong self-discipline and time management
• Critical thinking and sound judgment when analyzing complex data
• Ability to remain calm and effective under pressure

Travel: Substantial overnight travel by both car and air (50%).

Hours & Conditions: 40-50 hour work week remote. Occasional Office Work is required

Physical Requirements : Ability to maneuver and regularly lift and or move up to 10 pounds, frequently lift and/or move up to 25 pounds.

Additional Info:
At Cumberland Farms, it's important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.

Consistent with Massachusetts Pay Transparency Law, we're sharing the base salary range for this position. Final pay within this range will be based on your skills, experience, and qualifications. Base pay represents just one part of our total rewards approach. We're proud to offer a variety of financial and non-financial benefits that invest in your overall growth, well-being, and career journey.