Remote Head of Customer Success & Support (Enterprise)
PhillyTech, LLC.
PhillyTech.Co is seeking a Head of Customer Success & Support to own strategic customer relationships across enterprise accounts and vendor partners. You will build and lead a small CS and support team, create onboarding playbooks, SLAs, and health scoring, and drive renewal success in a fully remote, US/Canada-friendly setup.
You'll work closely with Sales, Product, and Engineering to align adoption with value, manage complex escalations, and influence renewal decisions.
#J-18808-LjbffrVacancy posted more than 2 months ago
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