Global Capital Markets Client Administrator II - Loan Agency

Overview As part of the Loan Market Solutions Division, the Loan Agency team provides third party Administrative and Collateral Agent services for sophisticated institutional clients in the syndicated and private credit loan space. Our team manages daily loan servicing including transaction onboarding, processing assignments/trades, debt service payments, fundings, loan reprices, and more. We focus on high-touch client service and continuous process improvement. Primary Responsibilities Daily loan administration including transaction onboarding, debt service payments, loan fundings, loan reprices, amendments, terminations, etc. Resolve discrepancies and review trade documents for execution. Process executed trades in the loan system. Partner with relationship managers and internal parties to oversee portfolio, resolve issues, and foster client relationships. Liaise with clients and external parties, providing excellent customer service, resolving issues, and responding to client requests/questions in a timely manner. Assist with additional special projects and initiatives as requested. Understand and adhere to the company’s risk and regulatory standards, policies and controls in accordance with the company’s risk appetite. Identify risk-related issues needing escalation to management. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators. Complete other related duties as assigned. Education and Experience Required Combined minimum of 4 years of higher education and/or work experience, including a minimum of 5 years of relevant work experience with direct client contact. Exposure to Loan Agency and/or Loan IQ. Strong focus on customer service and satisfaction. Strong verbal and written communication skills. Education and Experience Preferred Bachelor’s degree focused on Finance, Business, Economics or Accounting and a minimum of 5 years of relevant work experience with direct client contact. Experience with Loan Agency or LoanIQ. CCTS (Certified Corporate Trust Specialist) certification if corporate trust focus. Strong skills in pertinent software applications, with ability to learn new applications. Experience working in a team environment. Strong interpersonal skills with ability to build significant level of trust with clients. Self-confident. Proven ability to work well with highly capable and successful individuals. Strong analytical ability. Demonstrated ability to develop strong working relationships with administrative support areas appropriate to the business unit. Experience contributing to positive working relationships and maintaining integrity and professionalism. Location Wilmington, Delaware, United States of America. Compensation Pay range $24.87 - $41.45 hourly (USD). Compensation is informed by the successful candidate’s knowledge, skills, and experience. Benefits Competitive benefits including medical and retirement plans, and forty hours of paid volunteer time each year. EEO Statement M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace. #J-18808-Ljbffr M&T Bank Corporation