New Patient Intake Coordinator

About Us: Our employees and our patients are the foundation of our success, and their dedication is what truly makes Amazing Care… AMAZING! Founded in 2004, Amazing Care Home Health Services was built on a simple but powerful belief: when employees are supported, empowered, and valued, exceptional patient care follows. For over two decades, we’ve remained committed to creating an environment where compassion, accountability, and quality are not just values—but daily standards. We provide high-quality, in-home and outpatient care to individuals and families, partnering closely with clinicians, caregivers, and operational teams to ensure patients receive timely, personalized support. At Amazing Care, we lead with integrity, collaboration, and a strong sense of ownership in everything we do. We are proud to work alongside professionals who live our ARTIE values—Accountability, Recognition, Teamwork, Integrity, and Excellence every day. Role Overview: We are seeking an experienced full-time New Patient Intake Coordinator. This role manages the full intake process for pediatric therapy families, from referral receipt through scheduled care, across our Outpatient Therapy Clinics and Pediatric Home Health Therapy Services. We are looking for someone who provides excellent customer service, treats our patients and families with respect and empathy, and communicates professionally with families, physicians, and referral partners alike. Pay: $22.00 - $23.00 per hour Schedule: Full-Time (40 hours per week): In-person at our Aurora Headquarters or Hybrid/Remote Hours / Days: Monday - Thursday 8:00am - 5:30pm, Friday 8:00am - 2:00pm Key Responsibilities: Receive, review, and enter incoming therapy referrals into our EMR systems, creating complete and accurate profiles for each new patient. Help route each referral to the service setting that best fits the family's needs between outpatient or home health therapy. Verify insurance eligibility and benefits on all payers listed on each referral and identify any additional payers. Maintain working knowledge of the insurance plans we accept and the services they cover. Confirm complete, signed, and dated physician orders for home health therapy referrals. Schedule patients and coordinate with other department needs. Obtain complete and accurate information from the patient for billing and demographics purposes. Contact new families to verify demographics and physician information and explain next steps in their care. Follow up with patients regarding continuing appointments. Review and update patient records. Communicate professionally with referral sources, including physicians, case managers, and community partners. Answer all incoming calls in a friendly and professional manner. Work effectively as part of a highly professional team. Other duties as assigned. 1-2 years of experience as a receptionist or scheduler preferably in a medical office High School Diploma or High School Equivalency, Bachelor’s degree preferred Strong computer skills required Experience with Microsoft applications EMR experience Customer service experience Comprehensive Health Coverage: Medical, dental, and vision insurance options to support your overall health and well-being. Financial Protection: Life, disability, pet, and legal insurance options for added peace of mind. Paid Time Off: Generous paid time off to support work-life balance, rest, and personal needs. Supportive Work Environment: Benefits are part of a broader commitment to employee well-being within a stable and growing organization. Why Join Us: Make a real impact: Be part of a mission-driven organization where your work directly supports individuals and families receiving critical in-home and outpatient care. Your role plays a key part in ensuring clients are connected to services quickly and accurately. Collaborative, people-first culture: Join a supportive, team-oriented environment that values accountability, communication, and shared success. You’ll work closely with clinical and operational leaders who are invested in doing things the right way. Growth and development: Amazing Care is committed to developing talent from within. You’ll have opportunities to expand your skills, take on increased responsibility, and grow your career as the organization continues to scale. Competitive compensation and benefits: We offer a competitive salary, comprehensive benefits, and a stable work environment within a growing healthcare organization. If you're passionate about making a difference and you meet the qualifications outlined above, we'd love to hear from you!