Sr Product Manager, Slack Powered Service

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Service Cloud is the biggest product line for Salesforce, and has been rated by Gartner as a leader for the last 16 years. Now we are making a strategic bet to transform the customer support experience for an AI first and conversational UI first world, where customers may not need to log into Salesforce org directly and engage with CRM via agents. Responsibilities Own the vision to reimagine customer support experience by leveraging Slack, Slackbot, Service Cloud core capabilities and Headless 360 (Salesforce MCPs/APIs). Conduct market and competitive research. Create working prototypes using AI tools, and drive customer engagements to validate the vision as well as solution design. Work closely with Slack and other partner teams to define the joint solution roadmap. Work with scrum teams to deliver the solution. Work with Agentforce and platform teams to leverage their latest capabilities and manage technical dependencies. Present the vision and solution to execs and stakeholders. Enable the field to position and sell the solution effectively. Provide deal support as needed. Required Skills and Experience 5+ years of product management experience building enterprise software applications with consumer‑grade UX and platform extensibility. Strong curiosity and empathy to understand customer problems, and judgement to prioritize them effectively. Deep technical aptitude to manage discussions with engineering to drive architecture decisions, evaluate trade‑offs, and ensure the product is built for scale, reliability, and extensibility. Ability to work across other product teams as well as cross‑functional teams to deliver a joint roadmap. Active use of AI‑powered productivity tools in day‑to‑day work. Exceptional written and verbal communication skills. Nice to Have Experience building products for the customer support space or SMB market. Salesforce products and platform knowledge. Benefits and Compensation When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including time‑off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock‑purchasing program. More details about company benefits can be found at the following link: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $172,500 – $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $207,800 – $285,800 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. Equal Opportunity and Non‑Discrimination Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey, and it also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. Candidate Privacy Statement Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. A Candidate Privacy Statement provides more information about how we use your personal data and your rights, including with regard to use of AI tools and opt‑out options. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. #J-18808-Ljbffr