Work Based Learning Program Data Center Operations Technician

Work Based Learning Program Data Center Operations Technician Job ID: 10459325 | Amazon Data Services, Inc. - A19 AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. Key Job Responsibilities Performing server rack installations, hardware break‑fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required. Serving as a contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors. Performing on‑call duties and participating in scheduled maintenance and change management activities. Contributing to documentation and process improvement initiatives based on your analysis of operational issues. Successfully completing the 12‑month Work Based Learning Program training curriculum, including all required safety certifications, technical competencies, and performance milestones. Day in the Life As a Data Center Technician professional, you will grow into an industry‑leading role and demonstrate a breadth of knowledge while you: Take ownership of technical issues brought by the customer base, engaging other teams when needed to drive resolution. Solve problems at their root and step back to understand the broader context. Maintain service level agreements through the implementation of proactive issue detection and reporting. You may be required to work shifts that will include days/nights/weekends/holidays. Traveling within the regional work area is required. You will be responsible for having a reliable personal vehicle and a valid driver’s license to travel within the regional work area, as company transportation will not be provided. Physical Requirements (reasonable accommodations available) Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds. Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after‑hours support as needed. Working in cramped and/or elevated and/or noisy environments. Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day. Ascending and descending ladders, stairs, and gangways safely and without limitation. Tolerance for working in non‑climate‑controlled environments with temperature fluctuations. Basic Qualifications High school or equivalent diploma. Are 18 years of age or older. Willingness to participate in shift rotations to support 24/7 data center operations. Preferred Qualifications Knowledge of computer hardware components and operating systems. Experience with Microsoft Office products and applications. Experience managing work and priorities through a ticketing system and coordination with Manager. STEM classes or vocational course curriculum education. Additional Information Amazon is not able to provide immigration sponsorship now or in the future for these positions. Eligible candidates must have work authorization without employer intervention to be considered. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit for more information. Salary: $20.00 - $36.00 USD hourly. #J-18808-Ljbffr