Power Generation Service Advisor

Power Generation Service Advisor

Stewart & Stevenson is now hiring a power generation service advisor. The location will depend on candidate location.

Responsibilities include serving as the primary point of contact for all customers from initiation through completion of the service job, communicating status of service job to customer, assigning service jobs to technicians and overseeing job progress to completion, ensuring all required parts and supplies are available to technicians in order to complete service job, ensuring service performed is appropriate and in compliance with company safety and standard operating procedures, ensuring quality control of complete process, creating final customer invoice with complete explanation and charges for work performed, and reviewing invoice with customers.

Qualifications include the ability to utilize the available time to organize and complete work within given deadlines, the ability to communicate in writing clearly and concisely, the ability to communicate effectively with others using the spoken word, and the ability to take care of the customers' needs while following company procedures.

Education/experience: high school graduate or general education degree (GED) and three to seven years related experience. Associates or bachelors degree strongly preferred. Prior customer service experience in an automotive or heavy-duty engine repair environment preferred. Prior supervisory experience preferred.

Computer skills: proficient in Microsoft Office applications (Word, Excel, Outlook). Prior experience with Oracle system preferred.

Working conditions: office and shop environment. Shop environment may not have air conditioning.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.