FOOD SERVICE TEAM MEMBERS

Food Service Team Member

CrossAmerica Partners is a leading wholesale distributor of motor fuels, operator of convenience stores, and owner and lessor of real estate used in the retail distribution of motor fuels. With a geographic footprint across 34 states, we strive to be an industry leader, providing fuel and convenience products essential to keep people moving across America!

Position Description:

The Food Service Team Member will be responsible for managing food service operations while ensuring the store remains clean, well-stocked, and secure. This role requires a strong focus on customer service, food safety, and store maintenance, in addition to managing food-related tasks such as preparation, display, and inventory. The Food Service Team Member will also assist with cash handling and overall store operations as needed.

Responsibilities:

Customer Service & Sales:

• Greet and assist customers in a friendly and professional manner, answering questions, providing food recommendations, and processing food-related transactions.
• Stay up to date on menu items, store promotions, and product offerings to assist customers effectively and drive sales in the food service area.
• Promote store specials and upselling food items to customers to increase sales and customer satisfaction.

Food Preparation & Service:

• Prepare, cook, and assemble food items as per store recipes and standards, ensuring that food is served hot, fresh, and to customer specifications.
• Maintain high standards of food presentation, taste, and portion control. Ensure that food items are consistent in quality and appearance.
• Safely operate kitchen equipment such as fryers, grills, microwaves, and other cooking appliances in accordance with company guidelines.
• Verify food orders and prepare them accurately. Ensure that food is delivered to customers in a timely manner, especially during busy shifts.

Food Safety & Sanitation:

• Ensure that all food handling, preparation, and storage practices meet food safety standards and local health codes. Monitor food temperatures and track food expiration dates.
• Keep the food service area, kitchen, and dining area clean and organized, following proper sanitation practices. Regularly clean workstations, equipment, and surfaces to maintain a safe and hygienic environment.
• Manage food waste, ensuring proper handling of leftovers and disposal of expired or damaged products. Follow portion control guidelines to minimize waste.

Inventory & Stock Management:

• Monitor and track food inventory, ensuring that items are well-stocked and properly rotated (FIFO). Assist in restocking food items, snacks, and beverages as needed.
• Ensure that food items and supplies are organized and easily accessible for efficient food preparation. Report any inventory shortages or discrepancies to the Food Service Manager.
• Ensure that perishable goods are rotated and used in a timely manner to maintain freshness and minimize spoilage.

Cash Handling & Financial Responsibilities:

• Operate the point-of-sale (POS) system to process transactions for food, beverages, and other products. Handle cash, credit, and debit card payments accurately.
• Assist with closing duties at the end of the shift, including cash register reconciliation and ensuring that cash drawers balance.
• Track and report on food sales and inventory usage during the overnight shift. Ensure that all sales transactions are accurately recorded.

Store Maintenance & Security:

• Maintain the overall cleanliness and organization of the store, including both food service areas and retail sections. This includes wiping down counters, floors, and maintaining a clutter-free environment.
• Monitor the store and food service area for security, ensuring that all doors are securely locked, and alarms are set as required. Report on any suspicious activity to management.
• Be familiar with emergency procedures, including fire safety, first aid, and emergency contact protocols.

Team Collaboration:

• Communicate important information to the morning shift team, including food service issues, inventory concerns, or customer feedback.
• Work effectively with other team members to ensure smooth operations during shift. Assist with other tasks, such as cleaning and restocking, as needed.

Qualifications:

• High school diploma or equivalent required.
• Previous experience in food service or retail, especially in a fast-paced environment, is preferred.
• Basic food preparation experience and familiarity with kitchen equipment is a plus.

Skills & Abilities:

• Strong interpersonal skills with the ability to communicate effectively with customers and provide excellent service.
• Ability to maintain high standards for food quality, cleanliness, and safety while managing multiple tasks during a busy shift.
• Ability to perform multiple tasks simultaneously, such as preparing food, handling customer transactions, and maintaining store cleanliness.
• Ability to handle customer complaints and resolve food service issues in a calm and professional manner.
• Ability to work collaboratively with other associates to ensure smooth store operations, even during overnight hours.
• Basic knowledge of point-of-sale (POS) systems, inventory software, and scheduling tools.
• Familiarity with basic office software (e.g., Word, Excel) is a plus.
• Food Handler Certification or willingness to obtain certification during training is preferred.
• ServSafe Certification or equivalent food safety certification is preferred but not required at the time of hire.

Reports To:

• Store Manager/Assistant Manager

Physical Requirements and Work Environment:

• Be able to stand extended periods (up to 8 hours) during shifts.
• Capable of lifting boxes and products, maximum 50 lbs., frequently 10-25 lbs., and carrying items across the store.
• Ability to bend, squat, and reach for products on shelves, both high and low. Ability to climb a ladder as needed.
• Must be able to walk throughout the store and between departments regularly.
• Ability to handle cash, operate registers, and bag items efficiently.
• Must be able to work in cold environments, including freezers and refrigerators, when restocking products.
• The role requires mental focus and stamina to perform physical tasks consistently and efficiently throughout the shift.
• Exposure to varying kitchen temperatures (hot cooking surfaces and cold storage areas).
• Seasonal snow removal, as needed.
• Ability to handle emergency situations.
• Ability to work alone.

The physical requirements and work environment described here are representative of those that must be met or encountered by an employee to successfully perform the essential functions of this job.

Benefits

We offer a competitive benefit package for full-time team members that includes health insurance, vacation, holiday pay, 401K with employer match and more. Our part-time team members are eligible for 401k with employer match and paid holidays and may also be eligible for health insurance.

Equal Employment Opportunity

CrossAmerica Partners (or its subsidiaries and related entities) contract with employment service organizations to provide staffing for its retail operations. The employment service organizations are equal opportunity employers. For this position, the equal opportunity employer is Wildcat LLC. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

The employment service organizations with which CrossAmerica Partners contacts, including Wildcat LLC, make all employment decisions in accordance with applicable laws and provide reasonable accommodations to qualifying individuals on the basis of any protected characteristic consistent with applicable law. Wildcat LLC is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Wildcat LLC also provides reasonable accommodation to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create undue hardship. If reasonable accommodation is needed to participate in