Shift Leader

Job Description

Job Description

Dunkin’ Shift Leader

Coach the Team & Run the Floor

You know the rush. Now you run it.

As a Dunkin’ Shift Leader (Shift Supervisor) with Bluemont Group, a local Dunkin’ franchisee, you’re 

in charge of the floor for your shift. You set positions, keep the drive-thru moving, and coach the 

crew so every drink and sandwich goes out right. It’s a great next step if you’ve been crew for a 

while, or if you’ve led a shift somewhere else and want a real path into management.

What you’ll do

•  Set the line for your shift: drive-thru headset, front counter, beverage and sandwich station
•  Move people where they’re needed as the rush builds and slows
•  Coach crew in the moment: show the recipe, give quick feedback, call out great work
•  Jump in on any station when the drive-thru backs up
•  Fix guest issues on the spot: remake the drink, correct the order, keep it friendly
•  Follow cash, labor and food cost procedures for your shift
•  Run food safety and cleanliness checks, and earn your ServSafe® certification with us
•  Help train new Crew Members and flag equipment issues to your manager

Hours & schedule

•  Our restaurants are open as early as 4 a.m. and as late as 11 p.m. Hours vary by location 
• and day.
•  Opening, mid and closing shifts; early mornings and weekends are our busiest times
•  Minimum age: 16

Our team members enjoy:

•  Weekly Pay
•  Paid Vacation
•  401(k) Plan with matching contributions
•  FREE Coffee & Meals while working
•  Off-shift discounts
•  Competitive Benefits Package
•  ServSafe® certification as part of your training
•  A clear next step: Shift Leader → Assistant Manager → General Manager

You’re a fit if

Must-haves

•  Restaurant, retail or Dunkin’ crew experience
•  You’re dependable and people follow your lead
•  You stay calm and friendly when the line is out the door
•  You can count cash accurately and follow procedures
•  You can stand, bend and move for a full shift and lift and carry supplies
•  You’re 16 or older

Nice-to-haves

•  Prior shift lead, key holder or supervisor experience
•  Current ServSafe® certification
•  A second language

How to apply

Apply online in just a few minutes from your phone, or stop by any Bluemont Dunkin’ and ask for a 

manager.

Already on our crew? Talk to your General Manager.

Ready to run the rush? Join the Bluemont Family and the Dunkin’ brand today!

Bluemont Group, a Dunkin’ Franchisee, is an equal opportunity employer.

This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC.

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any

information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are 

independent business owners who are solely responsible for their own employees and set their own wage and benefit programs 

that can vary among franchisees. The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used 

under license.

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