Computer Systems Business Analyst 3

Salary: $47.06 - $64.20 Hourly
Location : University Place, WA
Job Type: Career Service - Full Time
Remote Employment: Flexible/Hybrid
Job Number: 26-00611
Department: Planning and Public Works
Division: PPW Development Services
Opening Date: 05/22/2026
Closing Date: 6/3/2026 11:59 PM Pacific


Description
This position works in a hybrid telework schedule with an expectation of being in the office if needed. It may include occasional field visits. Travel to various work sites, businesses, and/or meeting locations is required.

Summary
Why It's a Great Opportunity:

As a Computer Systems Business Analyst 3 (CSBA3) with experience in developing custom software, Software as a Service administration, system integrations, research, and analysis, you will have a tremendous opportunity to leave your innovative mark while maintaining a work/life balance. You will help guide the Sewer Division's Sewer Billing team on the path towards increasing efficiency and delivering results to the residents of Pierce County. You will be working with Planning & Public Works' Sewer and Surface Water Management divisions, Pierce County's Finance and Enterprise Services and multiple outside software vendors on projects that address the needs of both internal system users and Pierce County constituents. Your focus will be centered on customer service and continuous improvement.

Projects you may support as a CSBA3:

• Supporting the Sewer Billing (IPS) system enhancement project by working in partnership with the Sewer Billing Team to identify challenges and suggested solutions.
• Support Implementation of a new water billing module to the existing sewer billing module to support future expansion of Pierce County water utility management.
• Supporting upgrades and/or replacement of customer facing sewer billing portal to enhance user experience and improve customer service.

Why It's a Great Department:

Planning and Public Works (PPW) stewards a healthy and vibrant community by collaboratively planning and investing in our people, infrastructure, systems, and policies. PPW's team has more than 800 members that collaborate, innovate and inspire in performing essential services to the community. The department is responsible for the County road and levee systems, sewer systems, airports, ferries, building permits, environmental review, sustainability, community planning, and code enforcement - just to name a few!

Learn more about Planning and Public Works at

How to be Successful in the Role:

We are looking for strategic thinkers experienced in business analysis principles, software development and administration, and implementing process improvement. Someone who knows how to develop working relationships, provide top level customer service, and communicate across all levels of the organization. We need you to jump in and support current projects while learning about the department and identifying new opportunities. Computer System Business Analysts who are motivated to improve both system and process efficiencies, can manage customers and expectations, make strong recommendations, and then implement those recommendations will be successful in this role.

Your Future in this Role:

The Division of Innovation and Technology team wants you to grow and develop in this role. You will build on your technical skills and business analysis knowledge with increased involvement in larger-scale projects as your knowledge and experience in the County grows. As a lifelong learner, you will thrive in this environment and ultimately find you have not just a job but a career with Pierce County.

Core Daily Responsibilities:

• Supervise and coordinate activities of a designated unit consisting of a minimum of 2.0 FTE; determine work procedures, prepare work schedules and determine methods for expediting workflow; assign, review and approve the work of subordinate staff.
• Develop an advanced knowledge of the departmental business functions, information systems terminology, information needs, and workflow to plan, design, and propose changes/improvements to internal systems. Analyze user needs and develop system requirements.
• Act as a liaison between the department and Information Technology (which may include 3rd party vendors) to ensure the department's project needs are being communicated effectively and are on schedule.
• Oversee, track, solve, test, and troubleshoot software development issues and enhancement requests.

A classification description with a more detailed list of essential functions can be found

Minimum Qualifications

• Additional education or experience may substitute for the recruiting requirements

• Three or more years of computer systems business analyst experience
• Bachelor's degree in management information systems, business administration, or related field
• Please attach a current resume and cover letter with your application. Failure to attach these will result in an incomplete application.

Preferred Qualifications

• Experience with SQL and Visual Basic .Net programming languages

As a condition of employment, the applicant will need to authorize and complete a background check. Information received from the background check is reviewed case-by-case and will not necessarily remove an applicant from consideration.

Supplemental Information
To be considered for this opportunity please:

• Complete and submit an online Pierce County Employment Application by selecting "APPLY" above or go to:
• If you have a question about this opportunity, please email the Recruitment Team at View email address on click.appcast.io and specify the Job Number and Title.
• If you do not have internet access, you may visit your local public library or any WorkSource location and use their computers.
• Individuals needing accommodation in the application, testing process, or need this job announcement in an alternative format may call Human Resources at View phone number on click.appcast.io, at least two days prior to the need.

This is a competitive selection process. Your application will be reviewed and evaluated for the quality and quantity of education/experience in the areas listed. Applicants whose qualifications most closely correspond to the County's needs will be eligible for further consideration. Notification of application status normally occurs 2 to 3 weeks after the closing date. Short notice may be given to applicants to participate in further selection processes which may include assessments, phone screen, and interviews.

At Pierce County, diversity, equity, and inclusion means commitment, not a single step. We strive to foster an inclusive environment that supports equitable access to opportunities throughout your career. We want to recruit, develop, and maintain a talented workforce from various backgrounds, cultures, lifestyles, and perspectives, committed to our vision. Employees of the County have local, direct, and visible impact in our diverse community. Will you join us in keeping Pierce County a place people are proud to call home?
We are unable to sponsor or take over sponsorship of an employment visa at this time.
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Pierce County offers a competitive benefits package that offers flexibility and peace of mind. We are proud to offer Employee Resource Groups, a focus on professional development in our , and a County Book Club.


We understand that your life revolves around more than just your career and that your priority is making sure that you and your family maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of and , , staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Our benefits:

Vacation (Annual Leave)
After approximately six months, employees receive six days of vacation leave.
Since we value your experience, the amount of vacation you can accrue increases the longer you work with us. Vacation accrues on a bi-weekly basis for full-time employees as follows:

Vacation Accruals:
During years 1-3, 12 Days
During years 4-7, 16 Days
During years 8-13, 20 Days
During years 14-18, 23 Days
During years 19, 24 Days
During years 20, 25 Days
During years 21, 26 Days
During years 22, 27 Days
During years 23, 28 Days
During years 24, 29 Days
During years 25 & thereafter, 30 Days

A maximum of 45 days may be carried from one year into the next.
Pro-Rated for Part-Time based on % of 1.0 FTE.

Military Leave:
Pierce County has a proud history of supporting the armed forces and provides members of the armed forces with up to 21 days paid military leave per state fiscal year.

Holidays:
Some full-time employees are entitled to eleven paid holidays as follows:
New Year's Day - January 1
Martin Luther King, Jr's birthday - Third Monday in January
President's Day - Third Monday in February
Memorial Day - Last Monday in May
Juneteenth - June 19
Independence Day - July 4
Labor Day - First Monday in September
Veteran's Day - November 11
Thanksgiving Day - Fourth Thursday in November & Friday after
Christmas Day - December 25

Personal Holidays:
Regular full-time and regular part-time employees, and employees occupying limited duration positions, shall also receive two additional paid personal holidays. Paid personal holidays shall only accrue for those employees on County payroll as of January 1 of each year or the first work day following January 1 and must be taken during the calendar year in which it was accrued.

Furlough:
Some Pierce County employees may be designated to receive 10 "furlough" days per year in lieu of holidays. Furlough days are available for use on January 1 and must be scheduled and taken within the calendar year. Employees who leave employment with Pierce County must reimburse the employer for used furlough days based upon the number of remaining holidays.

Sick Leave:
Sick leave accrues on a bi-weekly basis, at the rate of one day per month.

Insurance Benefits:
Employees and families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with very affordable monthly premiums that offer coverage throughout Pierce County. Employees are eligible to enroll each year in a flexible spending plan, which enables them to use tax-deferred dollars toward their health care and dependent care expenses. Employees also have the opportunity to participate in supplemental life and long term disability insurance plans. To view premium rates, summary of benefit coverage, and other information, please visit the website.

Retirement and Deferred Compensation:
Pierce County employees are members of the State of Washington's Department of Retirement System (DRS) and depending on the position or previous DRS enrollment will be able to enroll in one of many programs DRS offers. For additional information, check out the web site.

Employees also have the ability to participate in the Nationwide Deferred Compensation Plan. This is a supplemental retirement savings program that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security:
All Pierce County employees are covered by the federal Social Security and Medicare systems. The county and the employee pay an equal amount into the system.
ORCA Passport Program
Pierce County employees may participate in the County's ORCA (One Regional Card for All) Passport program.
Your Pierce County issued ORCA card is loaded with an annual Passport pass. The pass automatically renews every year. The pass will provide you with free transportation on regularly scheduled service on several public transit systems.

Miscellaneous Benefits:
Please visit website for more information.

Telework/Remote Options:
Some departments allow for telework or work-from-home options dependent on the body of work. Learn more about our telework policy
**All employees are required to be WA State residents after 30 days of employment.
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