Electrical Service Work Manager

Service Electrician Manager
Towery Electric
Novato, CA (Marin County)
Full-time | Competitive compensation based on experience

About Towery Electric

Towery Electric is a licensed California C-10 electrical contractor (License #989290) based in Novato, serving Marin County and the North Bay since 2013. Founded and still led by Alex Towery, we are known for builder-trusted, inspection-ready craftsmanship on custom homes, residential remodels, panel upgrades, EV chargers, backup power, lighting control (including Lutron), and selective commercial work.

We stay intentionally focused: owner-involved, direct crews (no heavy subcontracting), clean job sites, labeled panels, first-pass inspections, and straight answers for homeowners and builders. Roughly half our work is builder-led custom homes and half is direct residential/service. We prioritize quality, code compliance, and long-term relationships over volume.

The Role

We are hiring a Service Electrician Manager to lead and grow our service operations. This is a hands-on leadership role in a small, high-standards company. You will oversee the service team, scheduling, customer experience, quality, and profitability of service work (troubleshooting, repairs, small projects, emergency calls, and maintenance) while upholding the same builder-grade standards we apply to custom homes.

You will report directly to the owner and work closely with field electricians, the office, and customers. Expect a mix of field leadership, scheduling/dispatch coordination, quality oversight, customer communication, and hands-on work.

Key Responsibilities

• Lead, schedule, and support the service electrician team (dispatching, daily routing, workload balance, and coverage for calls and small projects).
• Ensure every service job meets Towery standards: clean work, code compliance, clear labeling, thorough troubleshooting, and professional customer communication.
• Handle or oversee intake, triage, and follow-up on service calls; set clear expectations with customers and resolve issues promptly.
• Provide coaching, training, and performance feedback to technicians and apprentices; reinforce safety culture and best practices.
• Review completed work for quality, callbacks, and warranty issues; address root causes.
• Support estimating or pricing for service work and small projects as needed; track job profitability and material/labor efficiency.
• Coordinate with the office on scheduling, inventory, vehicles, and documentation (permits, photos, notes).
• Maintain strong relationships with homeowners and builders; represent the company professionally on site and by phone.
• Participate in safety meetings, process improvements, and growth of the service side of the business.
• Be available for occasional after-hours or emergency coordination consistent with company needs.

Qualifications

Required

• Valid California electrical certification (journeyman or higher preferred); ability to work under our C-10 license.
• 7+ years of residential/commercial electrical experience, with significant time in service, troubleshooting, or lead/foreman roles.
• Strong hands-on troubleshooting skills (panels, circuits, lighting, EV, generators, controls, etc.).
• Proven ability to lead or supervise electricians/apprentices.
• Excellent communication and customer-service skills—comfortable explaining technical issues clearly and professionally.
• Solid knowledge of the California Electrical Code / NEC, Title 24 considerations, and local permitting.
• Valid driver’s license, clean driving record, and ability to pass a background check.
• Comfortable with field service software, scheduling tools, and basic reporting.

Preferred

• Prior service manager, service lead, or similar supervisory experience in a residential-focused electrical contractor.
• Experience with high-end residential, custom homes, lighting control systems, EV chargers, or backup power.
• Familiarity with Marin/North Bay codes, inspectors, and builder relationships.
• Comfort with tools such as Jobber, Housecall Pro, or similar field-service platforms.
• Bilingual (English/Spanish) a plus.

What We Offer

• Competitive pay commensurate with experience and responsibility (Bay Area market rates for skilled leadership roles).
• Opportunity to grow with an established, reputation-driven company that values craftsmanship.
• Direct access to the owner and involvement in decisions that shape the service department.
• Company vehicle, tools, and equipment support as appropriate for the role.
• Benefits package (details discussed during the interview process—typical offerings in this market include health coverage, retirement contributions, and paid time off).
• A culture focused on quality work, respect for homes and customers, and doing the job right the first time.

We are based at 46 Digital Drive #1, Novato, CA 94949. Primary service area is Marin County and the nearby North Bay.

Towery Electric is an equal-opportunity employer. We hire based on skill, reliability, and alignment with our standards for quality and professionalism.