Shop Supervisor - Fleet Services

Job Description Summary The Operations Supervisor assists the Operations Manager I and II and/or Sr. Operations Manager I and II manage the operations and personnel for a shift of a particular location. The Operations Supervisor may have supervisory duties of employees on a shift, including but not limited to: Technicians-In Charge, Customer Service Coordinators, Technicians, and Service Employees. The Operations Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met. The Operations Supervisor is responsible for ensuring the customers' needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business. This position is responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives. The Operations Supervisor should be cross functionally trained in order to be able to back up others within the shop. As with all FMS Shop positions, the SS is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This may also be a development position to prepare incumbents for the Operations Manager role. Shop Location - Milford, MA Milford, MA Work Schedule - Monday - Friday Monday - Friday Hours 2:00pm to 11:30pm Annual Salary Salary is determined based on internal equity; internal salary ranges; market data/ranges; applicant’s skills; prior relevant experience; certain degrees or certifications, etc. Benefits Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan. Essential Functions Workflow Management: Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval. Ensures all warranty policies and procedures are executed. Responsible for triage of unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriate. Responsible for conducting yard checks to ensure proper work scheduling and prioritization. Labor Management: Provides management, training and development of all personnel assigned. Responsible for performance management of all assigned personnel. Customer Management: Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime. Responsible for customer communication protocol as it pertains to PM scheduling & follow-up, breakdowns and vehicle status updates. Conduct customer visits as required by the Customer Care Plan. Asset Management: Directs direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 65 standards in all relevant shop areas of responsibility. Evaluates needs and makes recommendations for shop tooling and equipment requirements. Assists in the management and oversight of vehicle specifications and vehicle in-service/out-service process. Assists in ensuring all vehicles have required specifications in SAM. Responsible for parts inventory management, policies and procedures. Quality Management: Responsible for quality inspections of PM & repairs, as well as performing in-process reviews of non-PM work. Performs breakdown root cause analysis, implements corrective actions locally, and when necessary, communicates issues to Technical Assistance Center. Ensures cleanliness and quality of repair for all maintained vehicles. Works with Service Manager to ensure all technicians are properly trained and qualified, and TOPS plan is prioritized based upon breakdown, rework and running cost trends. Maintains control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized. Assists in the development and ensures implementation of quality assurance audit corrective action plans and continuous improvement programs. Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements. Ensures employee compliance with safety and EPA regulations and requirements. Financial Management: Responsible for ensuring shift/shop delivers against net maintenance cost per unit objectives without sacrificing quality, safety or customer satisfaction. Responsible for cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives. Responsible for successful execution of maintenance initiatives to attain or exceed specified financial targets. Responsible for payroll, purchase order approval, as warranted, and invoice reconciliation, and fuel reconciliation. Responsible for the customer bill back process to include identification, review and approval of bill back opportunities. Responsible for ensuring proper documentation and explanation/reporting of rebillable activity. Ensures data integrity in the Shop Management Online system. Additional Responsibilities Performs other duties as assigned. Skills and Abilities Ability to professionally represent Ryder and competently interact with customer management. Strong vehicle diagnostics/repair knowledge (preferred). Microsoft Office intermediate preferred. Qualifications H.S. diploma/GED required. Associate's degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement. Bachelor's degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement. Maintenance and technical experience in a shop environment required. Supervisory experience preferred. Experience with a Shop Management System preferred. Microsoft Office intermediate preferred. DOT Regulated No Compensation Information Position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below: Pay Type: Salaried Minimum Pay Range: $75K Maximum Pay Range: $75K Legal and Safety Notices Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. Ryder will only communicate with an applicant directly from an @ryder.com email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at View email address on click.appcast.io or View phone number on click.appcast.io. #J-18808-Ljbffr Ryder System, Inc.