Retail Sales Associate

Job Description

Job Description

As a Part-Time Customer Service Associate at Postal Annex, a family-owned packing/ shipping and printing store, you will play a crucial role in providing exceptional customer service to clients seeking

• 
  packaging, shipping, and related services.
• Your friendly demeanor, attention to detail, and problem-solving skills will contribute to the overall success of the store and ensure a positive experience for our customers.
  Must be able to lift 30+ lbs. and feel comfortable using computers, printers and copy/ fax machine (with training provided).
  Must be able to pass background check and drug test .

Key Responsibilities:

Customer Assistance & Shipping Expertise::

• Assist customers in selecting appropriate packaging materials, shipping options, and related services based on their needs.
• Provide information about shipping rates, delivery times, and tracking procedures.
• Knowledgeably explain the various shipping methods available (e.g., express, ground, international) and their associated features.
• Assist customers in completing shipping forms, labels, and customs documentation accurately.

Packaging Services:

• Skillfully pack and prepare items for shipping, ensuring they are secure, protected, and meet shipping regulations.
• Offer advice on proper packaging techniques to customers, aiming to minimize the risk of damage during transit.

Operational Tasks:

• Maintain a clean, organized, and well-stocked store environment.
• Handle cash transactions, process payments, and maintain accurate records of sales and transactions.
• Assist with inventory management, restocking shelves, and maintaining adequate supplies of packaging materials.

Customer Communication:

• Provide timely and accurate updates to customers about their shipments, including tracking information and delivery estimates.
• Follow up with customers on delayed or problematic shipments, keeping them informed about the resolution process.

Qualifications and Requirements:

• High school diploma or equivalent.
• Must be willing and able to become a Notary
• Previous customer service experience is preferred.
• Strong communication skills, both verbal and written.
• Detail-oriented with a focus on accuracy.
• Basic computer skills for data entry and using shipping software.
• Ability to lift and move packages of varying sizes and weights.
• Flexibility in working hours, including weekends and evenings.
• Familiarity with shipping carriers and their services is a plus.

Working Conditions:

• The role involves standing, walking, and lifting throughout the shift.
• Interaction with a diverse range of customers and personalities.
• Fast-paced and dynamic environment, especially during peak shipping periods.