On-Site Engineer

Full-time

SWK Technologies

SWK Technologies is committed to optimizing the technological landscape for businesses through customized software solutions and superior technical support. We are looking for a dedicated On-Site Engineer to join our team, providing hands-on assistance to our clients and ensuring their systems operate smoothly and efficiently.

In this role, you will be the face of SWK Technologies to our clients, delivering top-tier technical support and solutions on-site. Your primary responsibilities will include troubleshooting hardware and software issues, performing installations and upgrades, and assisting clients with any technical queries they may have. You will be instrumental in ensuring customer satisfaction, and your expertise will help to foster long-lasting relationships with our clients. If you are a technically skilled individual who enjoys working directly with customers and resolving technical challenges, we would love to hear from you.

Requirements

Join our diverse and dynamic team to

Provide technical assistance with regards to computer hardware and software issues
Provide on-site support as needed
Resolve client challenges remotely via phone, chat or email
Track customer issues and resolutions in our ticketing system
Update and maintain client information or documentation in our systems

Qualifications

Previous experience in IT
Previous Call center experience required
Managed Service provider experience preferred
Ability to build rapport with clients
Strong troubleshooting and critical thinking skills
Positive and professional demeanor

Benefits

Medical, Dental and Vision insurance
401k Retirement Plan
Paid Time Off

Apply

Vacancy posted 18 days ago

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