[US HQ] Senior Instructional Designer

Job Description

Job Description:\n\nAt HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz. ABOUT HELLOFRESH GROUP At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past decade, we've grown from a single meal kit brand into a global food solutions group — the world's leading meal kit company, active in 18+ countries across 3 continents. The HelloFresh Group includes HelloFresh, Green Chef, EveryPlate, Factor (ready-to-eat), Chefs Plate, and Youfoodz. Each brand serves a distinct audience but shares our commitment to making cooking accessible, sustainable, and delicious. Our distribution centers are the operational heart of everything we deliver — and the people who run them deserve world-class training. ABOUT THE ROLE: WHAT'S IN THE BOX We're building something new — a dedicated Training Content Team within the Global Value Stream organization, designed to transform how our DC associates learn, grow, and perform across all four of our US brands. This team will own the full lifecycle of operational training content: from converting legacy Google-platform materials into modern, multi-modal learning experiences, to building net-new content for evolving processes, to creating the visual training assets that make complex operations legible on the floor. We are hiring one Training Content Specialist role to fill up to four positions on this team. Each specialist will be assigned a defined set of brands and operational domains based on their background and expertise — but all positions share the same responsibilities, standards, and mission. You will be responsible for some of the brands and domains listed below, not all of them. Your assigned scope will be determined through the interview process. What stays constant across all positions: you will be translating complex operational processes into high-quality, accessible training content for our DC associates, using 360Learning as our primary platform, leveraging AI tools for production efficiency, and building materials that are visually clear, compliance-ready, and immediately useful on the floor. WHAT YOU'LL DO: THE RECIPE Regardless of your assigned brand or domain focus, every Training Content Specialist on this team owns the following: Content Design & DevelopmentOwn the full training content lifecycle for your assigned brand(s) and operational domain(s): needs analysis, content design, module development, review coordination, version control, and update cadenceConvert existing Google Slides and Google Docs training materials into 360Learning-compatible eLearning modules, self-led courses, and trainer-led facilitation kitsBuild net-new training content from approved SOPs, reference guides, and process documentation — translating technical operational processes into accessible, engaging learning experiences for Tier 1 DC associatesDevelop content across multiple modalities: self-led async eLearning, trainer-led (ILT/VILT) facilitation kits, job aids, visual SOPs, equipment playbooks, and floor-accessible quick-reference materialsBuild content that works for a diverse, multilingual Tier 1 workforce — US workforce training materials are approved for multiple languages; bilingual English/Spanish scripting and layout is a current production priorityApply AI tools for content generation, video scripting, and media production; all specialists are expected to develop working fluency with the team's AI tool stack Operational Expertise & SME CollaborationDevelop working knowledge of your assigned brand's operational environment: production processes, equipment, food safety requirements, and the roles of the associates you're building training forPartner with subject matter experts — operations leads, sous chefs, CI managers, floor trainers, and quality teams — to ensure content accuracy, gather review feedback, and keep training current as processes evolveConduct or support site visits to observe operational processes firsthand; content built from the floor out is more accurate and more trusted than content built from documents aloneServe as a responsive content partner when process changes, new equipment, or updated SOPs require rapid training updates — this team supports a network where menus change weekly and new processes launch on rolling schedules Content Governance & Platform CollaborationMaintain brand-specific content libraries, version histories, and document numbering standards in alignment with the FLT Main Document Record governance frameworkCoordinate content review and approval workflows with designated operational stakeholders and approvers before any training is releasedCollaborate with the LMS team (LMS Manager and Associate) on content handoff: SCORM packaging, metadata standards, course upload readiness, and update requests — specialists are responsible for delivering content that is LMS-readyContribute to the migration of legacy Google-platform content to 360Learning, maintaining status in the cross-brand content migration tracker Depending on Your Assigned Scope, You May Also...Build and clear an active content gap backlog for high-priority operational areas — including WMS-based warehouse processes, kitchen equipment SOPs, and fulfillment assembly content for our Factor brandOwn allergen-critical and organic-handling content that requires precision, compliance awareness, and coordination with FSQA teamsDevelop training for commercial kitchen and culinary production environments: cooking equipment, batch production, RTE food safety, recipe execution, and kitchen hierarchy workflowsBuild content for warehouse, inventory, and WMS-driven processes: receiving, putaway, cycle counting, work order management, staging, and RF scanner workflowsServe as a multimedia production contributor: video scripting and editing, screen capture, graphic design, and template development for shared use across the teamParticipate in or lead the research and adoption of AI-assisted content creation tools, helping establish team-wide production workflows WHAT YOU'LL BRING: THE INGREDIENTS Required for All Roles2+ years of experience in instructional design, eLearning development, or training content creation — in a corporate, operations, manufacturing, or food production environmentDemonstrated ability to translate complex operational or technical processes into clear, engaging, learner-centered contentExperience producing training content in at least one modern format: eLearning modules (Articulate, 360Learning, or equivalent), video-based training, visual SOPs, or job aidsStrong project management skills: ability to manage multiple concurrent content projects, meet deadlines, and communicate proactively when priorities shiftExcellent written communication skills — you can write for a Tier 1 production associate and for a senior operations manager, and you know the differenceComfort working in a fast-paced, high-change environment where processes evolve faster than some content gets finishedAbility to build effective relationships with operational SMEs who are not L&D professionals — you translate what they know into what learners need Strongly PreferredDirect experience in food manufacturing, meal kit production, ready-to-eat/commercial kitchen operations, warehouse/fulfillment, or DC distribution — this is the hardest gap to close after hire, and we weight it heavily when evaluating candidatesFood safety knowledge in any of the following areas: HACCP, FSMA, GMP, allergen handling, or RTE (ready-to-eat) food safety standardsWMS system fluency — HighJump, Manhattan Associates, or comparable warehouse management system — especially valuable for candidates interested in warehouse and inventory content domainsCulinary or commercial kitchen production background — especially valuable for candidates interested in kitchen and production content domainsBilingual English/Spanish — strongly preferred across all positions; US DC workforce training requires bilingual materials and this is an active production priorityMultimedia production skills: video editing (Camtasia, Descript, Loom, or equivalent), screen capture, and graphic design — valued across all positions and essential for candidates interested in multimedia-focused scopeExperience with AI-assisted content creation tools: script generation, video AI, 360Learning AI authoring, or equivalentExperience with 360Learning or a comparable LMS platform from a content authoring or course-building perspective You Are Also...A learner yourself — you're curious about new tools, new processes, and new ways to make training more effectiveComfortable on the production floor — you're willing to put on a hair net, walk the line, and understand how people actually do the jobs you're writing aboutDetail-oriented without being precious — you can produce high-accuracy compliance content and then pivot to building a quick-turn job aid the same weekA team contributor — this is a collaborative team where specialists share templates, co-produce shared content, and support each other during surge periods WHAT WE OFFER: THE TOPPINGSCompetitive salary & 401K company match that vests immediately upon participationPaid parental leave (16 weeks)Generous PTO policyDay one benefit coverage for health, dental, and vision ($0 monthly premium and other flexible health plan options)Up to 85% discount on your subscription to HelloFresh meal plans (HelloFresh, Green Chef, EveryPlate, and Factor)Access to Employee Resource Groups open to all employees, including BIPOC, Women, Veterans, Parents, and LGBTQ+ communitiesCollaborative, dynamic work environment within a fast-paced, mission-driven company disrupting the traditional food supply chain OUR COMMITMENT At HelloFresh, we embrace diversity and inclusion. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of our commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage — including those with disabilities. We want to adapt our processes and create a safe space that welcomes everyone. Please let us know how we can accommodate your process needs in the application form. Above all, we're looking for people who will make HelloFresh better. Skills are developed in many different ways, and we value diverse experiences. Even if you don't tick every box, if you're passionate about operational excellence and building learning experiences that make a real difference on the floor — we want to hear from you. Application Note: This posting represents one job requisition used to identify candidates for multiple positions on our new Training Content Team. During the interview process, you'll have the opportunity to discuss your background, share where your operational expertise is strongest, and explore which brand or domain assignment aligns best with your experience. Final placement is determined collaboratively based on your expertise, team needs, and interview performance — no prior decision has been made about which assignment you're being considered for. Newark, NJ Pay Range $79,538—$88,375 USDAbout HelloFresh We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers’ homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work! At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities. We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form. To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn. HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:Europe: View email address on ziprecruiter.com: View email address on ziprecruiter.com States: View email address on ziprecruiter.com: View email address on ziprecruiter.com