QA Analyst

Quality Assurance (QA) Analyst

Contract Role: 3-6 months (40 hours per week)

Location: Sun Valley, CA (Hybrid-3 days per week in office)

Overview

We are seeking a detail-oriented and adaptable QA Analyst to support our digital platform initiatives, including our eCommerce website and customer portal. This role is responsible for ensuring high-quality releases through structured testing, clear documentation, and close collaboration with Product and Engineering teams.

The ideal candidate thrives in a fast-paced environment, can balance structured testing with rapid validation for hotfixes, and is comfortable evolving processes as the platform scales.

Key Responsibilities

Test Planning & Execution

• Develop, maintain, and execute test plans and test cases for new features, enhancements, and bug fixes
• Write clear, reusable test scripts for both manual and future automated testing
• Perform functional, regression, and end-to-end testing across web and portal experiences
• Validate integrations across systems

User Acceptance Testing (UAT)

• Lead and support UAT cycles with business stakeholders
• Translate business requirements and PRDs into test scenarios
• Ensure all acceptance criteria are met prior to release
• Provide clear sign-off recommendations based on test results

Defect Management & Logging

• Identify, document, and track defects with clear reproduction steps, severity, and impact
• Maintain an organized and efficient defect log with proper prioritization
• Partner closely with Engineering to triage, retest, and validate fixes
• Ensure regression coverage for resolved issues

Cross-Functional Collaboration

• Work closely with Product Management, Developers, and stakeholders to clarify requirements and expected behavior
• Participate in sprint planning, standups, and release discussions
• Act as a quality advocate across all digital initiatives

Continuous Improvement & Scalability

• Help define and improve QA processes, standards, and documentation
• Support the evolution toward automated testing where applicable
• Adapt testing approaches to support rapid releases, hotfixes, and ongoing enhancements
• Contribute to building a scalable QA function as digital products grow

Required Qualifications

• 2–5+ years of QA experience in web, eCommerce, or customer-facing applications
• Experience writing structured test cases and test scripts
• Strong understanding of end-to-end testing across web applications
• Proven ability to log and manage defects in a clear, organized manner
• Experience working closely with development teams in agile environments
• Ability to balance thorough testing with speed and business priorities

Preferred Qualifications

• Experience testing integrated systems (e.g., CRM like Salesforce, ERP, payment platforms)
• Familiarity with tools like ClickUp, Jira, or similar test/defect management systems
• Exposure to test automation frameworks or tools
• Experience with eCommerce platforms and customer portals
• Understanding of API testing and basic technical debugging

Key Traits for Success

• Highly detail-oriented with strong organizational skills
• Proactive and adaptable in a fast-moving environment
• Strong communicator who can clearly articulate issues and risks
• Comfortable working on both planned releases and urgent bug fixes
• Ownership mindset with a focus on delivering a high-quality customer experience