Logistics Customer Account Coordinator

JOB TITLE:

Logistics Customer Account Coordinator

LOCATION:

1316 Priority Ln, Chesapeake, VA 23324 (please note, this is an ONSITE role)

JOB PURPOSE/OBJECTIVES:

Provide for the satisfaction of customer requirements through smooth external and internal communication, order entry and handling, on both Domestic and Export markets.

KEY RESULTS AREAS / PRINCIPAL RESPONSIBILITIES:

• Front Office in direct contact with customers / voice of the customer inside Imerys
• Receive Purchase Orders from customers and smoothly manage their control (coherency with our offer) and their confirmation back to customers
• Play the role of single point of contact for customers' request linked to Customer Service perimeter
• Invoice the purchase orders once delivered
• Ensure customer satisfaction in link with Imerys offer (quality of service, quality of communication and support).
• Record and monitor samples' requests.
• Assist customers in resolving issues
• Track the progress in the orders management: Advise collect customers when their orders are ready for pickup / Advise customers when orders are late at delivery or past dues at pick up / Challenge the internal players in case of delay
• Report customers complaints received and follow up on investigation and action plan

Back Office position in direct contact with internal players (Sales, Supply Chain, Production)

• Perform Purchase orders entry into ERP Sales Order Processing System in respect with the potential allocation strategy or the priorities given by the Senior management
• Manage the documents needed in the operational collaboration with the customers

Provide Customer Service expertise to the Sales representatives as main point of contact

• Is accountable for maintaining customer and sales order databases up to date, with all documents tagged as specified in the procedure
• Guarantee a smooth link among the players in charge of the purchase order management (Sales, Operations and Logistics)
• Work in collaboration with the freight forwarder for freight quotation and bookings for export customers
• Support to Supply Chain group includes: Order processing to deliver status (order accuracy for reporting and freight accrual creation, etc.)
• LTL, drayage from docks
• Assist on collect shipment needs, inbound deliveries for operations
• Team player in a complete local Supply chain group, including Transport, Distribution and Imports activities.

KNOWLEDGE, SKILLS AND EXPERIENCES

• Prior customer service experience expected, ideally in an international environment
• Critical thinking and problem solving skills
• Exceptional interpersonal skills
• Very agile in ERP management. Experience in SAP and AX is a plus
• High School diploma or equivalent is a minimum yet some higher education or college is preferred

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Compensation package:

• Bonus opportunities

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer service: 3 years (Required)
• Logistics: 1 year (Preferred)

Work Location: In person