AV Service Technician (Junior to Experienced)

Job Description



Why Casaplex

INNOVATIVE

We believe that technology exists to improve the way we live, work, and play. We build and evolve integrated building technology solutions of the future and challenge the norm when it comes to technology.

PROFESSIONAL DEVELOPMENT

We believe in helping our employees grow professionally. Take your career to the next level by working with passionate tech-savvy intrapreneurs.

WE CARE FOR OUR PEOPLE

We offer all the standard benefits, including health and dental, paid time off, 401k with company match and a great working environment filled with energetic, team-oriented people.

Position Overview:

We are seeking a reliable and detail-oriented AV Service Technician to join our team. This role is open to both junior and experienced candidates. The ideal candidate will be comfortable working directly with clients in high-end residential and professional corporate environments, providing service, maintenance, and troubleshooting support for audio-visual systems while consistently meeting and exceeding company standards.

Key Responsibilities:

• Diagnose, troubleshoot, and repair AV systems including audio, video, control, surveillance and networking components
• Perform routine service calls, system maintenance, and upgrades
• Provide on-site technical support in both residential and corporate settings
• Communicate clearly and professionally with clients, both verbally and in writing, to resolve issues and explain solutions
• Maintain and exceed company standards for professionalism, performance, and client satisfaction
• Actively pursue ongoing learning and skill development to increase personal effectiveness and overall value to clients and the company
• Document service activities, issues, and resolutions accurately
• Collaborate with installation and engineering teams when needed

Qualifications:

• Junior Candidates:
  
  • Basic understanding of AV systems or related technical field
  • Strong willingness to learn and develop technical skills
  • Effective verbal and written communication skills
• Experienced Candidates:
  
  • Proven experience servicing AV systems in residential and/or corporate environments
  • Strong troubleshooting skills across AV, control systems, and networking
  • Ability to work independently and manage service calls efficiently
  • Strong verbal and written communication skills
  • Demonstrated commitment to continuous learning and professional growth

Requirements (All Candidates):

• Comfortable interacting directly with high-end clients and maintaining a high level of professionalism at all times
• Ability to consistently follow and exceed company standards for performance, appearance, and client interaction
• Strong problem-solving skills and attention to detail
• Ability to communicate effectively both verbally and in writing
• Commitment to ongoing learning and self-improvement to enhance service quality and client experience
• Valid driver's license and ability to travel to job sites
• Ability to lift and handle AV equipment as needed

Preferred Skills (Not Required):

• Experience with control systems (e.g., Crestron, Control4, AMX)
• Basic networking knowledge (IP addressing, routers, switches)
• Industry certifications are a plus

What We Offer:

• Competitive salary based on experience
• Opportunities for training and career growth
• Supportive team environment

If the above resonates with you, we'd love to hear from you!